Join our Traffic Operations Centre and lead a team responsible for managing emergency situations and overseeing the safety and efficiency of the provincial highway network. If you're ready to be a leader at the centre of road safety and emergency response, this is the role for you.
As a team leader of the Central Traffic Operation team, you'll provide guidance and oversight to new challenges daily and make a real difference. Your role will involve coordinating and managing operations, building the framework of procedures and guidelines the team works within, and resolving escalated and high-pressure issues. On a rotating shift basis, you will:
- coordinate, schedule, monitor and guide the daily activities of the team
- lead the team by providing guidance and setting priorities during emergency situations and fostering a positive and collaborative work environment
- develop and train the team on new procedures and practices
- complete quality control and assurance activities and make decisions about the effective delivery of traffic management services
- plan the implementation of new software and systems, investigate and troubleshoot operational issues, and prepare recommendations and reports
- coordinate ministry contractors and internal and external partners
Learn how Traffic Operations Centres help people plan their routes and travel safely across the province through the 511Ontario 511 traveller information service. Information included on the Ontario 511 map page is updated through incident reports created by the Traffic Operation Centres across Ontario.
You have experience with and understanding of:
- traffic management systems and related tools and systems including their theory, principles, practices, and operations
- traffic planning and incident and emergency response
You understand legislation and directives about the provincial highway network, freeway and highway maintenance and construction, and emergency response and can create policy manuals and operational guidelines.
You can:
- provide technical leadership, expertise and guidance
- coordinate and lead operations, set priorities, and schedule work assignments
- thrive within a high-volume environment with changing priorities, high profile issues, and requirements to respond quickly to urgent issues
- co-ordinate with internal and external partners
You can:
- discuss and convey complex, sensitive and confidential issues
- prepare detailed data-based reports and correspondence
- provide advice and recommendations for technical and policy solutions
- build and maintain relationships when collaborating with different offices, partners, agencies, and emergency services
You can:
- conduct reviews, investigations, and projects on operational issues
- examine traffic flows, make traffic routing decisions, and develop contingency plans for emergencies
- multi-task in time-sensitive situations to assess and implement traffic management services
- evaluate traffic management system components and operations
- You are proficient with computers and with software such as word processing, spreadsheets, database applications and browser-based user interfaces
- You can use different types of technology and software to monitor, track and interpret multiple sources of information at the same time
- You can troubleshoot operational problems with technology and computer systems
- This position requires rotating shift work in a 24/7 environment, including evenings, nights, weekends, and holidays.
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.
Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy
We are a collaborative and inclusive team where we support each other in solving problems and ensuring traffic flow and safety in the Central region. Our team is passionate about the responsibility we have in helping people on the roads and we take pride in our ability to make a difference every day.
The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:
- a career that can grow across ministries and job functions
- flexible learning and developmental opportunities, including education and mentorship programs
- many employee networks offering support for and education about underrepresented groups
