Love helping people and keeping things running smoothly?
Join the front desk team at our dual branded property - the Holiday Inn Express & Suites Saskatoon East University and Staybridge Suites Saskatoon University. As a Guest Service Agent, you will be the first point of contact for our guests - welcoming arrivals, solving problems and helping each stay feel easy from check-in to checkout.
This role is a great fit for someone who is friendly, dependable and comfortable balancing guest service with a busy, fast-paced front desk.
Why You’ll Enjoy Working Here
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Competitive starting wage and flexible scheduling that supports work-life balance.
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Group benefits for eligible team members, including employee assistance programs that support overall well-being.
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IHG employee room discounts at more than 6,000 hotels worldwide.
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IHG Rewards points opportunities for Guest Services team members.
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Paid training, uniforms, professional development and opportunities to grow.
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Employee appreciation celebrations and a supportive team culture.
What You’ll Do
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Welcome guests, complete check-ins and checkouts, issue room keys and respond to special requests.
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Answer questions and recommend hotel services, restaurants, attractions, events and transportation.
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Manage reservations, room assignments and guest communications by phone, email and in person.
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Prepare guest bills, process payments and accurately balance cash and shift activity.
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Complete welcome and wake-up calls, keep the front desk organized and prepare for the next shift.
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Protect guest privacy, follow security procedures and promptly report concerns.
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Find thoughtful ways to personalize each stay and promote hotel amenities.
What You Bring
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Excellent customer service and communication skills.
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A professional, positive approach and the ability to stay calm when priorities shift.
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Strong attention to detail and confidence handling guest payments.
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High school diploma or equivalent, plus knowledge of Saskatoon and local events.
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A valid Saskatchewan Class 5 driver’s licence.
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Previous hotel, front desk or property-management-system experience is an asset, but we are happy to train the right person.
How We Serve
Make a connection. Be helpful. Be efficient. We warmly acknowledge guests, provide useful answers, anticipate needs and take ownership of getting things done.
Ready to help create memorable stays?
Apply today - we look forward to meeting you!
