Service Advisor
Duties:
- Greet customers and provide them with a positive and welcoming experience
- Listen to customer concerns and accurately document their vehicle issues
- Prepare accurate estimates for tire repairs and communicate them to customers in a clear and understandable manner
- Coordinate with technicians to ensure timely completion of repairs and keep customers informed of progress
- Maintain strong product knowledge to effectively answer customer questions and provide recommendations
- Handle customer complaints or issues with professionalism and strive for resolution
Experience:
- Previous experience as a Service Advisor in a tire shop is preferred
- Strong communication skills, both verbal and written, with the ability to explain technical information in a clear and concise manner
- Excellent customer service skills, with the ability to build rapport and establish trust with customers
- Detail-oriented with strong organizational skills to manage multiple tasks and prioritize workload effectively
- Proficient computer skills, including experience with automotive service software or systems
If you are a motivated individual who enjoys working in a fast-paced environment, providing exceptional customer service, and have a passion for the automotive industry, we would love to hear from you! Apply now to join our team as a Service Advisor.
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Dental care
- Extended health care
- Store discount
- Vision care
Ability to commute/relocate:
- Calgary, AB T2B 1T5: reliably commute or plan to relocate before starting work (required)
Experience:
- service advisor: 3 years (required)
- Customer service: 3 years (required)
Work Location: In person
