Job Summary
We are seeking a dedicated and enthusiastic Customer Experience Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to ensure a positive customer experience by addressing inquiries, resolving issues, and promoting our products and services. The ideal candidate will possess strong communication skills and a passion for helping others.
Responsibilities
- Respond to customer inquiries via phone in a timely and professional manner.
- Provide accurate information about products and services to assist customers in making informed decisions.
- Handle customer complaints with empathy and professionalism, ensuring resolution to their satisfaction.
- Identify opportunities for upselling additional products or services based on customer needs.
- Analyze customer feedback to improve service delivery and enhance overall customer experience.
- Collaborate with team members to share best practices and improve processes.
- Maintain a high level of product knowledge to effectively address customer questions.
Skills
- Strong customer service skills with the ability to build rapport with customers.
- Excellent verbal and written communication skills in English
- Experience in sales or upselling techniques is advantageous.
- Familiarity with phone etiquette and professional communication standards.
- Ability to analyze information effectively to provide tailored solutions for customers.
Join us in creating memorable experiences for our customers while developing your career in a dynamic environment!
Job Types: Full-time
Benefits:
- Casual dress
- Flexible schedule
Education:
- Secondary School (preferred)
- Cannabis Smart Choice (Mandatory)
Experience:
- Cannabis Retail Store Experience: 1 year (required)
Work Location: In person
Pay: From $17.00 per hour
Benefits:
- Casual dress
- Flexible schedule
Application question(s):
- Have you ever worked in Cannabis store or do you have experience of cannabis retail store?
Do you have your own vehicle to commute?
Education:
- Secondary School (preferred)
Experience:
- Budtender: 1 year (required)
Work Location: In person
