Position Overview
Apex Security is looking for a reliable, professional, and motivated Security Dispatcher & Video Monitoring Specialist to join our Operations team.
This position is a key part of Apex Security’s day-to-day operations and acts as a central point of communication between our security guards, patrol officers, supervisors, management, clients, and emergency services.
The successful candidate will support field operations by receiving calls, monitoring alarms and video systems, dispatching personnel, documenting incidents, and providing real-time information to responding staff. This position also plays an important role in identifying potential security incidents through video monitoring and helping coordinate an appropriate and timely response.
This is a fast-paced position that requires strong communication, attention to detail, sound judgment, and the ability to manage several responsibilities at the same time. The ideal candidate will be comfortable working independently while also being an important part of the Operations team.
Key Responsibilities
- Monitor video surveillance systems and investigate video alarm activations.
- Receive and respond to incoming calls, radio communications, emails, alarms, and service requests.
- Dispatch security guards, patrol officers, emergency services, and client contacts as required.
- Provide ongoing support to Apex Security Operations and field personnel.
- Maintain communication with guards and patrol officers throughout their shifts.
- Monitor alarms, cameras, GPS systems, radio communications, and other operational platforms.
- Provide responding personnel with real-time information and incident updates.
- Conduct scheduled employee check-ins and follow established procedures when staff cannot be reached.
- Maintain accurate dispatch logs, alarm records, and incident documentation.
- Assist with operational concerns, call-outs, shift coverage, and last-minute staffing changes when required.
- Escalate significant incidents or concerns to supervisors and management.
- Maintain professional communication with employees, clients, members of the public, and emergency services.
- Report technical or monitoring-system concerns to the appropriate department.
- Maintain confidentiality and follow Apex Security policies, procedures, post orders, and client instructions.
Qualifications and Skills
- Ability to remain calm and make appropriate decisions under pressure.
- Strong multitasking, time management, and organizational skills.
- Strong attention to detail and accuracy.
- Ability to type a minimum of 60 words per minute (WPM).
- Strong written and verbal communication skills.
- Ability to work both independently and as part of a team.
- Good computer skills, including working knowledge of Microsoft Word and Excel.
- Ability and willingness to learn dispatch, video monitoring, and security software.
- Strong customer service and problem-solving skills.
- Professional telephone and radio communication skills.
- Experience using a two-way radio and 10-codes is considered an asset.
- Previous experience in security, dispatch, monitoring, emergency communications, or a call-centre environment is considered an asset.
- Experience or interest in video surveillance and security technology is considered an asset.
Availability
Candidates must be willing and able to work a variety of shifts, including evenings, overnight shifts, weekends, and statutory holidays.
The successful candidate must be dependable, punctual, and comfortable working in a fast-paced Operations environment where priorities may change quickly.
Join Apex Security and become an important part of the team supporting our employees, clients, and security operations throughout the region.
Pay: $20.00-$25.00 per hour
Expected hours: No less than 32.0 per week
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- On-site parking
- Vision care
- Wellness program
Experience:
- Dispatch: 1 year (preferred)
Work Location: In person
