Our client, a senior living facility, is seeking a Community Assistant Manager. The Community Assistant Manager works within a shared leadership model under the direction of the Community Manager to oversee daily operations, including resident services, employee management, property condition, and fiscal performance. Acts as Community Manager on a short-term basis for management continuity.
Responsibilities
-
Manages assigned portfolio within organizational policies, procedures, and applicable government regulations.
-
Leads resident services team dedicated to meeting community needs.
-
Interviews, recruits, and hires community employees.
-
Serves as resource and positive influence for employees and residents.
-
Resolves conflicts and de-escalates situations.
-
Maintains documentation for notable changes in residents’ health, mental well-being, or incidents.
-
Reviews and plans for changes in tenant/landlord laws and regulations.
-
Participates in new resident intake process.
-
Oversees resident move-ins, lease terminations, and evictions.
-
Manages lease agreements and delivers high-level customer service to residents.
-
Investigates and resolves resident issues/concerns, coordinating with families, friends, and care partners as needed.
-
Collaborates with management and HR on employee performance management.
-
Partners with Building Operations on suite turnover, refurbishment, common areas, building systems, groundskeeping, and capital planning.
-
Works with Finance on fiscal performance, including rent collection, arrears, payroll, and operational spending.
-
Collaborates on resident and employee safety programs, including emergency planning.
-
Supports External Relations on strategic priorities.
-
Participates in Manager on Call rotation.
-
Performs other duties as assigned.
Qualifications
-
Post-secondary education in property management, business, or human services (or equivalent combination of education and experience).
-
Minimum two years’ leadership experience required.
-
Experience in seniors’ community or residential property management highly desirable.
-
Genuine interest in working with seniors compassionately, with dignity and respect.
-
Excellent oral and written communication skills with fluency in English.
-
Knowledge of Residential Tenancies Act is an asset.
-
Experience with profit/loss cycles and capital plans is an asset.
-
Recruitment experience, including online applicant tracking systems, preferred.
-
Strong proficiency in MS Office and Adobe Acrobat Pro required.
-
Knowledge of SharePoint, Yardi, The Learning Centre (TLC), and HRIS is an asset.
-
Basic knowledge of building systems and maintenance operations is an asset.
-
Valid Class 5 Alberta driver’s license and access to a vehicle required for Manager on Call duties.
