Job Summary
Are you a compassionate person looking to make a meaningful impact? Claire Place Veterinary Hospice is seeking a dedicated and empathetic Client Service Representative to support our growing in-home end-of-life services.
In this vital role, you will serve as the first point of contact for pet owners and their families, helping them navigate our services with kindness and professionalism. Your energetic approach will ensure every client feels valued, supported, and cared for during life's most difficult moments.
If you are ready to make a real difference in the lives of pets and their families, we'd love to hear from you!
About Us
Claire Place is a mobile veterinary service dedicated to providing compassionate end-of-life care for companion animals in the Ottawa-Gatineau region. We specialize in hospice and palliative care as well as gentle in-home euthanasia, ensuring pets spend their final moments in a familiar and comforting environment. Our mission is to support families through this difficult time with empathy, professionalism, and respect, offering guidance and care tailored to each pet’s unique needs.
Position Overview
We are seeking a compassionate Client Service Representative to work on a full-time basis. Shifts will involve weekends and statutory holidays. This is a 1-year maternity leave position with the possibility of an extension. You will work in a casual office environment with a team of in-person and virtual CSRs. Client interaction is over the phone or by email – no clients on site!
Key Responsibilities
- Communicate effectively and compassionately with clients over email and phone
- Maintain schedules for mobile teams of veterinarians and technicians
- Invoicing, estimates, payment processing
- Updating social media
- Continuing education on hospice, palliation and end-of-life care is encouraged
- Maintain accurate and thorough medical records
- Assist in patient care and transport post euthanasia
- Restock medical supplies, general housekeeping, laundry, etc
The ideal candidate would be highly skilled in office administration, have some experience in the veterinary profession, and be able to multi-task in a fast-paced, emotionally charged environment. But most importantly, have a love for animals and empathy for their grieving owners.
To ensure our staff can remain focused on patient and client care, we kindly ask that all inquiries and applications be submitted through the posting rather than contacting the office directly. Applicants sent to the office may not be considered.
Qualifications and Skills
Required
- 3+ years of customer service experience
- Compassionate and caring
- Independent thinker with strong teamwork skills
- Excellent interpersonal skills
- Adaptability
- Proactive and innovative approach to patient care
- Ambition and enthusiasm for advancing end-of-life services
Preferred
- 3+ years of experience in a veterinary environment
- Ability to assist with carrying a minimum of 25kg
- Bilingualism is an asset
Compensation and Benefits
- Compensation is based on experience
- Casual dress attire
- On-site parking
- Competitive hourly wages
- Paid lunch breaks
- Paid time off
- Continuing education opportunities
- Team-building events
- Meaningful and fulfilling work
Hours
- Full-time (approximately 32-40 hours per week)
Work Location: West end Ottawa
Education:
- Secondary School (preferred)
Experience:
- customer service: 3+ years (preferred)
- veterinary: 3+ years (preferred)
Job Type: Part-time
Pay: $18.00-$20.00 per hour
Expected hours: 32.0 – 40.0 per week
Application question(s):
- What inspired you to apply for this role?
Experience:
- Veterinary clinic: 3 years (preferred)
- Customer service: 3 years (required)
Work Location: In person
