Application Support -AS400-based billing system
The Application Support role is responsible for ensuring the stability and continuity
of an AS400-based billing system through proactive operations monitoring, incident
management, and continuous improvement.
Skills:
Strong experience with IBM i (AS400/iSeries) billing platform and operations
Proficiency in CL (Control Language), RPG (RPGLE/ILE RPG) for troubleshooting and
analysis
Hands-on experience with batch job processing, job scheduling, and job queue
management
Able toperform data fixes, file maintenance, and system-level debugging
Exposure to automation scripting, monitoring tools, and batch recovery strategies
Deep understanding of manual handling, job logs, spool files, and system messages
Responsiblities:
1. Maintain availability of as400 applications within defined SLA
2. Troubleshoot and resolve all incidents/service requests within SLA
3. Coordinate with network, application architects and developers, and others to
maintain a high performance end-to-end production solutions
4. Provide 24x7 support for critical issues and business hours support for all other
5. Initiate and implement changes to address operational gaps
6. Lead Root Cause Analysis for incidents and follow through to completion
7. Communicate with vendors and liase with other IT teams
8. Work with business to identify improvements
