Who we are
We are an organization comprised of industry thought leaders who are passionate about health data and want to make a difference in the health care field. We are an independent, not-for-profit organization and together with our partners we provide essential information on Canada's health systems, enabling decisions that lead to healthier Canadians. As a valued member of the CIHI team, you and your work will have a pivotal role in the evolution of Canada's health care systems.
CIHI is recognized as an exceptional place to work that embraces diversity, respect, integrity, collaboration and innovation. Learn about our Equity, Diversity and Inclusion Strategy and the work being done to create a more inclusive and welcoming organization by focusing on how we learn, govern and practise.
At CIHI, we recognize what matters to our employees. Some of the benefits of working at CIHI include
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HOOPP Pension Plan (Defined Benefits Pension)
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Retirement Planning Program
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Generous vacation days for permanent and long-term contracts
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Work-life balance
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Career Planning Program
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Learning and Professional Development Program
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Flexible benefits program from your first day on the job for permanent and long-term contracts
Why is this role important?
The Team Lead, Cloud Infrastructure is responsible for leading and maintaining high-quality, cloud infrastructure service activities that ensure a consistent and efficient customer experience in accessing CIHI’s products and services both internally and externally. This role oversees day-to-day operations, process improvements, and strategic initiatives related to infrastructure operational deliverables and supporting tools, while fostering collaboration across teams and managing staff performance.
What you'll do
1. Supervise, coach and develop a high performing team; oversee all operational activities by assigning work, setting objectives, monitoring performance and fostering a culture of continuous learning and improvement.
2. Lead and coordinate project and work plan activities, monitor progress, identify issues, and report to management following CIHI Project Management Office guidelines.
3. Plan and implement strategies to engage internal and external stakeholders, build consensus, and improve processes related to client enrollment, access to CIHI products, and data requirements.
4. Develop and implement best practices to ensure services are well documented, tested, and compliant with CIHI’s security, privacy, and confidentiality policies.
5. Facilitate collaboration between technology services and other CIHI teams to harmonize products, services, and business processes, ensuring coordinated delivery and matrix management of cross-functional staff.
6. Oversee ongoing maintenance and long-term planning for tools and applications used by the team, managing the project lifecycle for annual updates.
7. Develop comprehensive knowledge of CIHI programs and services to drive best practice initiatives, continuous quality improvement, and client awareness.
What you'll bring to the table
- Undergraduate degree in Computer Science, Information Technology, Health Information, Business Information or related field, or equivalent combination of education and related experience.
- Minimum 5 years experience in administration of Microsoft Windows environments, Office 365, Cloud(AWS) and Network Administration.
- Minimum 1–3 years of supervisory experience.
- Strong leadership, communication, interpersonal, presentation, and facilitation skills.
- Proven consensus-building and negotiation abilities.
- Ability to lead and collaborate within multidisciplinary teams and diverse stakeholder groups.
- Strong conceptual thinking, problem-solving, and decision-making skills.
- Advanced proficiency in Microsoft Office, including MS Project.
- Experience with client services, application support, software vendor relationships, and/or project management experience.
- Experience with workflow processes (LEAN) is an asset.
Closing Statement
To find out more about this role and other exciting opportunities visit our website at www.cihi.ca and check out our 'Careers' section.
We thank all those who apply, however, only candidates selected for an interview will be contacted.
Employment Equity
At CIHI we are committed to fostering an inclusive, barrier-free and accessible environment. Part of this commitment includes arranging accommodations to ensure an equitable opportunity to participate in the recruitment and selection process. If you require an accommodation, we will work with you to meet your needs.
Additional Requirements
- Primary locations: Toronto or Ottawa.
- Occasional travel may be required.
- Must comply with all CIHI workplace policies, including privacy and confidentiality.
- Fluency in English is required, bilingualism in both official languages is an asset.
