ABOUT US
The Eye Clinic at 2600573 Ontario Inc. provides clinical, diagnostic and surgical services. 2600573 Ontario Inc. is committed to providing the highest quality of care. We strive to provide our patients with thorough and timely care, while promoting a respectful and welcoming environment.
Clinic Hours: Monday to Friday: 7:30am - 5:30pm
POSITION SUMMARY
The Eye Clinic is seeking a highly organized, collaborative, and proactive Manager, Clinic Operations & People to oversee the day-to-day administrative, operational, financial, and human resources functions of our busy ophthalmology practice.
This is a dynamic leadership role requiring exceptional organizational skills, sound judgment, and the ability to manage multiple priorities in a fast-paced clinical environment. The successful candidate will serve as the primary operational and people leader, supporting physicians, staff, learners, researchers, and patients while ensuring the efficient delivery of high-quality care.
RESPONSIBILITIES
- Provide overall leadership for the day-to-day operations of the Eye Clinic, ensuring efficient workflows, exceptional patient service, and a collaborative, high-performing team environment.
- Lead all people management functions, including recruitment, onboarding, orientation, performance management, employee relations, coaching, payroll administration, attendance management, offboarding, and employee engagement initiatives.
- Develop, coordinate, and manage physician, staff, clinic, and exam lane schedules to ensure appropriate clinical coverage and efficient use of clinic resources.
- Serve as the primary point of contact for physicians, staff, learners, researchers, and external stakeholders by responding to operational concerns, resolving issues, and supporting the delivery of high-quality patient care.
- Manage patient relations by responding to patient concerns, complaints, and service recovery situations with professionalism, discretion, and compassion.
- Oversee departmental financial operations, including payroll processing, operating and capital budget preparation and monitoring, cost centre reconciliations, invoice processing, financial reporting, and annual tax documentation.
- Coordinate physician onboarding, credentialing, temporary privileges, BlueCross enrolment, and administrative requirements while supporting fellows, residents, research students, and educational initiatives.
- Plan, organize, and support departmental meetings, physician meetings, educational programs, and hospital committees by coordinating logistics, preparing agendas, recording minutes, and tracking action items.
- Maintain and continuously improve clinic policies, procedures, operational processes, and compliance with hospital and organizational standards while ensuring accurate documentation and record keeping.
- Oversee the procurement, maintenance, and repair of clinical equipment and supplies, ensuring the clinic remains fully operational and compliant with safety standards.
- Develop, maintain, and analyze operational reports, dashboards, trackers, and performance metrics to support informed decision-making and continuous quality improvement.
- Provide executive-level administrative support to the clinical leadership team by managing calendars, coordinating meetings, responding to urgent requests, maintaining confidential records, and supporting strategic initiatives and special projects.
- Foster a respectful, inclusive, and positive workplace culture by promoting teamwork, accountability, employee recognition, and a commitment to continuous improvement and exceptional patient care.
- Demonstrate flexibility in scheduling within clinic operating hours (7:30 a.m. – 6:00 p.m.) to support operational needs and provide senior administrative coverage.
- Perform other related administrative duties as required to support the effective functioning of the department.
QUALIFICATIONS
- Bachelor's degree in Business Administration, Human Resources, Healthcare Administration, or a related field preferred.
- Minimum 5 years of managerial experience in healthcare, medical practice management, or clinic operations.
- Previous supervisory or people management experience required.
- Experience with payroll administration (Dayforce experience considered an asset).
- Experience managing budgets and financial reporting.
- Strong knowledge of employment legislation and HR best practices.
- Excellent interpersonal, conflict resolution, and communication skills.
- Exceptional organizational skills with the ability to prioritize competing demands.
- Proficiency with Microsoft Office Suite, particularly Excel.
- Experience working in a hospital, ambulatory clinic, or academic healthcare environment is considered an asset.
CORE COMPETENCIES
- Leadership and team development
- Emotional intelligence and professionalism
- Strong organizational and project management skills
- Financial and operational management
- Problem-solving and decision-making
- Ability to manage confidential information with discretion
- Customer service and patient-centered care
- Adaptability in a fast-paced healthcare environment
WHY JOIN US?
At the Eye Clinic, you'll be part of a collaborative team dedicated to providing exceptional patient care, advancing education, and supporting clinical research. This role offers the opportunity to make a meaningful impact on both the patient experience and the success of our clinical team while working alongside leading ophthalmologists in a supportive and innovative environment.
If contacted for an interview, we will ask that you provide 2-3 references from your current/past employers of whom you reported to.
COVID-19 Considerations: Common surfaces are sanitized regularly.
We would like to thank all applicants for their interest; however, only those who are selected for an interview will be contacted. We are pleased to offer accommodations or support throughout the recruitment process for those who may require it.
Job Type: Full-time
Pay: $35.00-$40.00 per hour
Ability to commute/relocate:
- Toronto, ON M5T 3L9: reliably commute or plan to relocate before starting work (required)
Experience:
- managerial: 5 years (required)
Work Location: In person
