MUST SPEAK CHINESE
we are a technology company and are currently seeking a dedicated individual to join our Customer Service team, MUST BE FLUENT IN ENGLISH & CHINESE
RESPONSIBILITIES:
- *Provide exceptional customer service in Chinese to our Chinese-speaking clients.
- *Handle inbound inquiries and assist customers with their questions and concerns,
- *Educate customers on our products, services, and promotions, effectively communicating the benefits and features.
- *Maintain accurate records of customer interactions, transactions, and inquiries
- *Collaborate with cross-functional teams to escalate and resolve complex customer issues promptly.
REQUIREMENTS:
- *Fluency in both written and spoken English and Chinese
- *Previous customer service experience is preferred, however we will provide full train to the right candidate
- *Strong interpersonal and communication skills, with the ability to empathize with customers and provide personalized solutions.
- *Excellent problem-solving and multitasking abilities.
- *Strong organizational skills and attention to detail.
- *Ability to work independently and as part of a team
We offer competitive compensation and benefits packages, along with opportunities for career growth and development. If you are passionate about your work and have excellent customer service skills we want to hear from you!
We thank all applicants for their interest, but only those selected for an interview will be contacted.
Join our team for a rewarding career
To apply, please email us your resume
Job Type: Full-time
$38,000 - $43,000 PER YEAR
Job Type: Full-time
Pay: $38,650.00-$43,257.00 per year
Benefits:
- Dental care
- Extended health care
Education:
- Secondary School (preferred)
Experience:
- Customer service: 2 years (preferred)
Work Location: In person
