Location: Winnipeg, Manitoba
Employment Type: Seasonal Full-Time and Part-Time
Employment Term: July 27th, 2026, to January 1st, 2027
Wage: $16.00 CAD per hour
Schedule: Hours are based on operational requirements and call volumes. Weekday and weekend availability required.
Position Overview
CanTalk Canada Inc. is currently hiring Seasonal Multilingual Customer Support Representatives to provide first-level customer service and technical support for online ticketing platforms, including theme parks and event services. Representatives assist customers with online purchases, ticket-related concerns, troubleshooting, and general customer support inquiries. Please note that this position is fully onsite/in-person.
Language Requirements
We are currently seeking candidates with strong English communication skills. Additionally, candidates must be proficient in a second language (French, Spanish or Arabic).
Main Responsibilities
- Provide professional customer service and technical support over the phone and through online systems.
- Assist customers experiencing issues with online ticket purchases.
- Troubleshoot ticket-related and account-related concerns.
- Guide customers toward timely and professional resolutions.
- Document customer interactions accurately using company systems.
- Work with internet-based software and support tools.
- Maintain professionalism and confidentiality when handling customer information.
Qualifications
- Legally authorized to work in Canada.
- Strong English communication skills (minimum approximately B2 level preferred).
- Customer service or call center experience is considered an asset.
- Ability to work in a fast-paced environment.
- Basic computer and internet navigation skills.
- Strong problem-solving and communication skills.
- Additional fluency in French, Spanish, or Arabic is considered a must.
Preferred Availability
Candidates with broad availability (from 6:00 a.m. and 11:00 p.m. Monday to Sunday), will be prioritized.
Alternatively, candidates with availability from 3:00 P.m. to 11:00 P.M., Monday to Sunday, maybe considered.
Mandatory Training
Training duration: 5 days
Training hours: 8:30 a.m. – 4:00 p.m.
July 27–28, 2026: via Microsoft Teams
July 29–31, 2026: at our Winnipeg office
Equipment Requirements (for online training only)
- Windows computer preferred.
- Wired headset required.
- Stable internet connection preferred.
- Candidates using Mac computers may attend training in person where equipment can be provided.
- Candidates can request to attend the whole training onsite.
Additional Information
A criminal background check may be requested during the hiring process. Continued employment opportunities beyond the seasonal term may be considered based on operational requirements, performance, and availability.
How to Apply
Interested candidates may submit their resumes to:
[email protected]
Pay: $16.00 per hour
Application question(s):
- Besides English, do you speak French, Spanish or Arabic?
- Are you currently legally authorized to work in Canada for this position?
If so, does your current authorization have an expiry date that we should be aware of for planning purposes?
- Are you currently residing in Winnipeg?
- This position offers up to 30 hours per week. Does that meet your expectations?
Work Location: In person
