We are seeking motivated, experienced BDC reps comfortable with follow up by phone to work a 30 hour week in our Business Development Centre. Working with new leads, old leads, and a solid customer base to assist clients being pre-approved for automotive loans, making appointments to view and test-drive vehicles, and scheduling service appointments. This is not a vehicle sales position, this is a customer relations position and the focus of the role is quality appointment generation.
In a world where home-buyers seldom meet their mortgage broker face to face, visualize the role of a mortgage broker and the activities of building a relationship, obtaining an application and the necessary supporting documents to facilitate an approval... then sending the customer to look at houses they are approved for. This is what you will be doing, but for automotive financing instead a real estate.
Responsibilities
- Initiate outbound calls and follow up on inbound inquiries to engage potential clients effectively
- Qualify leads by understanding client needs and matching them with our solutions
- Complete credit applications and obtain supporting documents
- Schedule appointments for sales, finance and the service department
- Maintain accurate records of all interactions using CRM tools
- Making a high volume of calls at a level consistent with a call center drive
Experience
1 year or more working in a telephone sales type environment
Qualifications
- Strong communication and phone skills
- The ability to handle customer objections
- Well spoken English and French
- Computer savy
- Punctual and positive
The compensation for this role is a combination of $20/h, and volume bonuses for hitting targets. There is no cap on bonuses, and a motivated rep should be earning in excess of $1200/week. This role also includes working Saturdays, and some evenings until 8pm.
Pay: $20.00 per hour
Expected hours: 30.0 per week
Work Location: In person
