Realstar is a fully integrated management firm providing a full range of investment and property management services for the last 50 years. It is one of Canada’s largest multi-residential asset managers on behalf of institutional and private investors. It manages over 22,000 rental apartments in six provinces with an asset value of more than $5 billion. Realstar is headquartered in Toronto, and is part of Realstar Group which has over $9 billion of multi-family, hospitality and alternative real estate assets under management in Canada. www.realstar.ca/ www.realstargroup.com/
Realstar is seeking a polished, service-driven Property Administrator to join the team at one of our premier luxury residential buildings in Midtown Toronto. If you thrive on creating a five-star resident experience and enjoy the variety of leasing, administration, and day-to-day property operations, we'd love to hear from you.
Job Type: Full-time Location: Midtown Toronto, ON Reports to: Property Manager
About the Role
As Property Administrator, you'll be the first point of contact for residents and prospective residents at our building, handling everything from leasing and administration to resident relations. You'll play a key part in maintaining the elevated standard our residents expect, both in how the building looks and in the service they receive.
What You'll Do
Leasing & Administration
- Show and lease suites to prospective residents
- Prepare applications and leases, and conduct credit, reference, and employment checks
- Coordinate rent receipts and bank deposits
- Draft resident notices and maintain positive resident relations
- Answer phones professionally and manage petty cash and general filing
- Use property management software to record transactions and manage lease renewals
Resident & Customer Service
- Greet and interact with residents and prospective residents in a warm, professional manner
- Respond to resident concerns and service requests within 24 hours, following up to ensure satisfaction
- Plan and host resident events (holiday parties, summer barbeques, and more)
- Recognize and accommodate the unique needs of long-term residents
- Foster a neighbourly community atmosphere through initiatives like food drives and garage sales
Property Upkeep
- Maintain common areas (lobbies, elevators, hallways, stairwells, windows) and amenity spaces (laundry rooms, swimming pool, recreation rooms) to a five-star standard
- Prepare vacant units for move-in, including cleaning of appliances, floors, walls, windows, kitchens, washrooms, and balconies
- Address minor maintenance items such as light fixtures, vents, filters, and plumbing fixtures
- Handle cleaning chemicals safely and in line with WHMIS standards
What You Bring
- Previous property management or similar customer service experience is an asset
- Strong administrative and organizational skills, with solid computer and keyboarding ability
- Excellent written and verbal communication skills
- A polished, professional presentation and a genuine "can-do" attitude
- Ability to work independently and manage day-to-day responsibilities with minimal supervision
- Working knowledge of life safety, fire safety, and emergency procedures
- Bilingual in English and French is an asset
Compensation, Benefits & Perks
- Salary: $60,000 – $70,000 annually, based on experience
- Employer paid extended health and dental benefits
- Life insurance and AD&D coverage
- Annual bonuses based on personal and company performance
- Extensive and ongoing training programs in a work-smart environment
- Gym membership discount
- Awards for years of service
- Opportunities for career development
- Inclusive and diverse work environment
- Annual holiday parties & summer BBQs
Why Realstar
Realstar is a leading Canadian multi-residential property management company with communities across the country. We offer our team members competitive compensation, opportunities for growth, and the chance to work at some of the most sought-after addresses in the city.
We thank all those who apply, but only those selected for an interview will be contacted.
Realstar is committed to reflecting the diverse communities we serve. We encourage applications from our diverse communities, including Indigenous Peoples, persons with disabilities, women, visible minorities, LGBTQ+ persons and those who are able to speak fluently in a language(s) other than English.
Realstar supports equal opportunity initiatives. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.
