InCom Web & e-Marketing Solutions works closely with real estate professionals, from the local to national levels throughout USA & Canada. Our team of web developers, designers and marketing specialists know how to develop and deliver a superior service to our customers. With InCom's all-in-one lead generation platform and managed advertising services, realtors are able to generate real estate leads, close more deals and grow their business.
InCom is currently recruiting for a Customer Success / Onboarding Manager
Job Description:
Perform web-based training and support through online tool such as EasyWebinar, Zoho Assist and Zoom
Contribute in the creation of educational content;
Maintain relevant training documents and materials for all levels of training
Create “how- to” training videos. This includes writing the scripts, recording the videos and performing the video editing.
Organize and deliver technical training consistent with course content, objectives and delivery strategy
Support the improvement of current or the creation of new web-based or instructor-led training courses.
Updates course documentation on a continuous basis to ensure timeliness and relevance, maintains technical resource library, and keeps records of training activities
Create and update training material such as end-user manuals/guides, presentations, references
Drive customer loyalty and product adoption through a variety of mediums, including webinars;
Provide excellent support and ensure a high retention rate.
Qualifications/Requirements:
5+ years relevant work experience in a customer-facing, customer success, account management or strategic role. (SaaS, Marketing Agency / IT or Real Estate industry experience preferred);
2 -3 years experience in a professional services and/or training role
Excellent Presentation Skills
Impeccable written and verbal communication and interpersonal skills;
A positive attitude and ability to excel under pressure
Ability to maintain a high level of client retention and satisfaction;
Capable of working independently and cross-functionally, multitasking;
A detail-oriented with strong time management skills;
Knowledge of the digital marketing space, and a passion for marketing technology
Knowledge of Graphic design software Illustrator and other Adobe Creative Suite applications and CSS is an asset;
Technical/Documentation writing skills are an asset
Video Editing Skills are an asset. Applications such as Camtasia would be an example application
Experience with a Content Management Systems (CMS) is an asset
Canadian University degree and/or college diploma in Business/Marketing/ or related field is an asset;
SaaS: 2 years (Preferred)
Enterprise Software: 2 years (Preferred)
What We Offer You:
A fun and vibrant culture that welcomes everyone's talent, ideas and original thinking.
Join one of the fastest growing marketing companies in North America and be part of a fresh and exciting developments.
A young team of bright individuals who inspire and help each other.
Great earnings and career advancement potential.
Benefits and performance bonuses.
Convenient location - 2 min walk from Sheppard West station
Job Types: Full-time, Permanent
Qualified candidates should forward their resume by email
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