Hotel Supervisor / Assistant Operations
We are seeking a motivated, dependable, and hands-on Hotel Supervisor / Assistant Operations Team Member to join our hotel operations team
This is an operationally focused role requiring a proactive individual who can support housekeeping, front desk operations, inventory management, inspections, administrative duties, and the day-to-day functioning of the hotel. The successful candidate will report directly to the Hotel Manager(s) and play a key role in maintaining operational excellence and guest satisfaction.
Qualifications & Requirements
- Previous hotel housekeeping experience is required.
- Ability to inspect up to 35 guest rooms per day while maintaining high housekeeping standards.
- Ability to clean 10 or more rooms when required, including bed stripping, laundry duties, and general housekeeping tasks.
- Flexibility to work weekends, evenings, early mornings, overnight shifts, and rotating schedules as needed.
- Availability to provide front desk coverage on an on-call basis when required.
- Ability to climb ladders and lift up to 50 lbs.
- Strong leadership, organizational, communication, and problem-solving skills.
- Ability to work independently and efficiently in a fast-paced environment.
- High level of professionalism, accountability, and attention to detail.
- Proficiency with basic computer applications, including Windows, Microsoft Excel, Microsoft Word, Gmail, and Outlook.
Key ResponsibilitiesHousekeeping Inspections & Daily Operations
- Inspect 30–35 guest rooms daily to ensure cleanliness and compliance with hotel standards.
- Prepare rooms for inspections and identify deficiencies requiring corrective action.
- Report maintenance issues, damages, and operational concerns to management.
- Support and guide housekeeping staff throughout daily operations.
- Assist with workload distribution, task tracking, and departmental checklist management.
- Monitor housekeeping productivity and completion of assigned duties.
- Conduct inventory counts during inspections and maintain accurate records.
Hotel Operations & Team Support
- Track employee attendance and report performance concerns as required.
- Maintain effective communication with management and operational teams.
- Complete assigned operational tasks and confirm successful completion.
- Provide front desk coverage when necessary.
- Support cleaning and operational needs in common areas.
- Assist with room readiness, turnover preparation, and maintaining operational standards.
Inventory, Laundry & Supplies
- Monitor inventory levels and report low-stock items promptly.
- Track supply usage and maintain inventory records.
- Oversee linen flow, rotation, and laundry operations.
- Monitor chemical usage and ensure compliance with safety and operational standards.
- Maintain clean, organized, and safe laundry and storage areas.
- Identify and report missing, damaged, or unaccounted-for inventory items.
Room Equipment & Property Management
- Track room equipment, including televisions, refrigerators, microwaves, and related appliances.
- Maintain appliance condition logs and operational reports.
- Report maintenance issues, damages, replacement needs, and equipment deficiencies.
- Assist in maintaining operational checklists, logs, and property records.
Guest Services & Administrative Support
- Assist with guest room and conference room setup as required.
- Support communication with external partners, agencies, or caseworkers when necessary.
- Assist with payroll preparation and employee hours tracking.
- Maintain accurate administrative and operational records.
- Ensure deposits, documentation, and related records are completed accurately and filed appropriately.
Standards, Safety & Compliance
- Maintain cleanliness and presentation standards throughout guest rooms, common areas, storage spaces, and operational facilities.
- Support the enforcement of housekeeping, safety, organizational, and operational standards.
- Follow all company policies, procedures, privacy requirements, and safety protocols.
- Maintain strict confidentiality of guest, employee, and company information.
- Immediately report hazards, safety concerns, maintenance issues, and policy violations.
What We're Looking For
The ideal candidate is a hands-on team player who leads by example, thrives in a fast-paced hospitality environment, and is committed to maintaining exceptional operational and housekeeping standards. This role requires flexibility, reliability, attention to detail, and a willingness to support multiple departments to ensure the smooth operation of the hotel.
Pay: From $18.00 per hour
Work Location: In person
