Emploi Full-time - Agent/Clerk - Customer service
Branch office: Sudbury -Sudbury Ontario P3B 2E5
As soon as possibleSchedule: Monday to Friday (Day)
Salary: $45 000 - $55 000
Description:
Working at Sani Marc means:
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Taking ownership and accountability for your responsibilities; you are entrusted to take the proper steps to accomplish your duties;
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Being a self-starter, tenacious along with a positive attitude and effective communication skills.
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You are customer-focused and are relentless in that pursuit;
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Being a strong believer in teamwork, highly dependable and solutions oriented. You have great interpersonal skills and are happy when those around you to succeed.
Responsibilities:
Under the supervision of the Customer Experience Supervisor, the Customer Experience Representative performs the following tasks:
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Act as the primary contact, for our three divisions, on products or services and process orders in an efficient and timely manner;
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Respond to customer requests such as return merchandise authorizations, delivery requests, out-of-stock items, pricing irregularities and notify the appropriate account manager;
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Promote our products and systems to potential or existing customers and be creative in how we display and merchandise the store.
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Guard against complacency and the status quo with existing procedures or work methods; communicate freely your ideas;
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Contributes to the team's efforts by carrying out any other task assigned by the Customer Experience Supervisor;
Requirements:
To perform well, you must have:
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A high school diploma;
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A passion for customer service;
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Strong communication skills with the ability to upsell/ cross-sell;
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Capacity to work independently and/ or as part of a team;
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General knowledge of MS Office;
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Effective organization skills;
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Adaptability, responsibility and flexibility;
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Manage the inventory and carry out the annual inventory;
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A sense of ‘urgency’ combined with courtesy and open-mindedness.
Note:
Why work for Sani Marc?
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We are a rapidly growing company that focuses on well-being at work and developing our internal resources;
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We take the health of our employees to heart. We reimburse a portion of registration fees for physical activities;
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We offer personal days in supplement to vacations when it comes to time off;
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We also provide our employee with benefit package, telemedecine and EAP.
