Regency Medical Supplies has been a trusted provider of medical equipment and healthcare solutions across the Lower Mainland since 1966. We help individuals maintain their independence by providing expert advice, quality mobility and rehabilitation equipment, and exceptional customer service. Serving individuals, healthcare professionals, and organizations, our team is committed to improving quality of life through knowledgeable support and reliable solutions.
Join a Team That Makes a Difference
Regency is looking for an experienced retail professional who is passionate about helping people and enjoys building relationships with customers. This is an opportunity to join a growing company where initiative, professionalism, and continuous learning are recognized and rewarded.
We're looking for someone who has experience in the healthcare / medical industry and is motivated to grow professionally and take on increasing responsibility over time. Candidates who have demonstrated leadership experience, such as mentoring teammates, training new staff, leading projects, or supervising a retail team, will be viewed as strong assets.
If you're looking for a long-term career, not just another retail position, we'd love to hear from you.
Key Responsibilities
As a Retail Sales & Rehab Specialist, you will:
- Welcome customers and provide an exceptional in-store experience.
- Assess customer needs and recommend appropriate mobility, rehabilitation, accessibility, and home healthcare products.
- Educate customers, caregivers, and family members on product features, benefits, and proper use.
- Assist with product demonstrations, fittings, and equipment selection.
- Process sales, rentals, exchanges, and customer orders accurately.
- Receive inventory, merchandise products, and maintain an organized showroom.
- Collaborate with healthcare professionals, caregivers, and community partners when appropriate.
- Continuously expand your product knowledge through training and professional development.
- Contribute to a positive, team-oriented workplace focused on delivering outstanding customer care.
Qualifications
Required
- Minimum two years of retail sales and customer service experience.
- Minimum two years of experience in the medical, healthcare, or rehab industry (e.g., physio, nursing, medical sales, pharmacy, etc.)
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Professional, reliable, and customer-focused.
- Comfortable learning technical products and explaining them clearly to customers.
- Ability to prioritize tasks and work effectively in a fast-paced environment.
Preferred
- Experience selling medical supplies, mobility equipment, rehabilitation products, or home healthcare equipment.
- Knowledge of wheelchairs, walkers, scooters, lift chairs, bathroom safety products, compression therapy, or daily living aids.
- Experience working with occupational therapists, physiotherapists, long-term care facilities, or other healthcare professionals.
- Experience with inventory management and point-of-sale systems.
- Previous leadership, keyholder, shift lead, assistant manager, or supervisory experience is considered a strong asset.
We're looking for someone who:
- Genuinely enjoys helping people improve their quality of life.
- Takes pride in delivering exceptional customer service.
- Is eager to learn and continuously develop new skills.
- Takes initiative and enjoys solving problems.
- Is dependable, accountable, and works well as part of a team.
- Is interested in growing their career and taking on increasing responsibility over time.
- Demonstrates initiative and naturally takes ownership.
- Leads by example and contributes positively to team culture.
- Enjoys mentoring and supporting teammates.
- Has the ambition to grow into future leadership opportunities.
What We Offer
- Competitive hourly compensation commensurate with experience, qualifications, and demonstrated leadership potential.
- Ongoing training and professional development.
- Opportunities for career growth and advancement.
- A supportive and collaborative team environment.
- Meaningful work that makes a real difference in the lives of our customers.
- The opportunity to build a long-term career with one of British Columbia's trusted medical supply providers.
If you're an experienced retail professional who wants to combine outstanding customer service with meaningful work and long-term career growth, we'd love to hear from you.
To apply, please submit your resume along with a brief cover letter outlining your experience and why you're interested in joining the Regency Medical Supplies team.
Job Types: Full-time, Part-time
Pay: $20.00-$25.00 per hour
Experience:
- Retail sales: 2 years (required)
- Customer service: 2 years (required)
- Medical sales: 2 years (preferred)
Work Location: In person
