Customer Services Representative
Location: Toronto, Canada (office-based)
Positions Available: 2
Working Hours: 9:00 AM – 6:00 PM (Vacancy 1) or 10:00 AM – 7:00 PM (Vacancy 2)
About the Opportunity
TransPerfect, the world’s largest language and technology solutions company, is expanding its Virtual Data Room division and looking for two Customer Services Representatives to join our Toronto office.
As part of our growing North America client services team, you will support business users across the US, Canada, LATAM, Europe, and other regions, helping them get the most from our Virtual Data Room platform.
This role combines customer service, technology support, and client training. You will assist users with platform navigation, resolve support queries, deliver online training sessions, and ensure clients receive a responsive and professional service throughout their projects.
Reporting to the Customer Services Director, you will collaborate with colleagues across multiple regions to deliver timely, accurate support and contribute to a high-quality client experience.
Why Apply?
This position offers the chance to develop expertise in a specialist technology platform while working directly with corporate, legal, financial, and professional services clients.
You will gain valuable experience in B2B client services, technology support, and international service delivery as part of a growing Toronto team within a global organization.
If you enjoy helping clients, solving problems, and building your career in a professional, client-focused environment, this could be an excellent next step.
What You’ll Be Doing
Client Support & Communication
- Provide first-line technical and operational support to clients and users by phone and email.
- Advise clients on Virtual Data Room workflows, platform functionality, and best practice processes.
- Act as a key point of contact for multiple client engagements.
- Build positive, professional relationships with clients and users.
- Anticipate client needs and take ownership of queries through to resolution.
- Communicate clearly, calmly, and professionally with a wide range of B2B clients.
Platform Support & Training
- Help users navigate the Virtual Data Room platform and key workflows, including user access, permissions, document management, Q&A, reporting, and other data room processes.
- Host online client training sessions and support users in understanding how to use the platform effectively.
- Investigate user issues, gather the required information, and escalate technical matters internally where needed.
- Support clients during active projects where accuracy, speed, and attention to detail are critical.
Delivery & Internal Coordination
- Monitor client requests and ensure deliverables are accurate and completed on time.
- Work closely with internal teams across different regions to ensure client issues are handled properly.
- Follow established best practice, workflow, and support procedures.
- Balance multiple client requests in a fast-paced B2B environment.
Documentation & Administration
- Maintain clear and accurate records of client interactions, support requests, actions taken, and follow-up requirements.
- Ensure job tracking, billing-related information, and internal documentation remain current and accurate.
- Perform additional duties as reasonably required.
What We’re Looking ForCommunication & Client Service
- Fluent in English with excellent written and verbal communication skills.
- Confident speaking with business users, clients, and internal stakeholders.
- Strong interpersonal skills and a professional, client-focused approach.
- Resilient, calm under pressure, and comfortable dealing with urgent or detailed client requests.
- Positive attitude, strong ownership, and willingness to help.
Experience & Technical Aptitude
- Minimum of two years’ experience in a B2B customer service, client support, account support, software support, or similar professional environment.
- Comfortable learning new software platforms and tools. Full training will be provided.
- Previous experience in technology, SaaS, software, IT, legal services, financial services, or professional services is beneficial but not essential.
- Able to understand client workflows and explain technical or process-related information clearly.
Working Style
- Excellent attention to detail and accuracy.
- Strong active listening skills.
- Able to multitask, prioritize, and work under pressure.
- Comfortable meeting deadlines and following structured procedures.
- Willing to learn, develop, and grow within the role.
- Team player with the ability to work independently when required.
Location & Availability
- Must be based in or near Toronto and able to commute to TransPerfect’s Toronto office daily.
- Must be available to work one of the following shifts, depending on the vacancy you choose: 9 AM to 6 PM (Vacancy 1) or 10 AM to 7 PM (Vacancy 2)
Pay: $60,000.00-$70,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
- VRSP
Work Location: In person
