Sinai Health is looking for a Supervisor in our Support Services Department at our Sinai Health Campus. The successful incumbent will be responsible for managing daily operational activities for the Support Services department. This role will oversee the operations of Housekeeping, Laundry & Linen, Mail Room, and Stores.
The primary goal to be achieved in this role is the highest possible customer satisfaction in support of providing safe, high quality service excellence and compassionate patient centered care. The incumbent will also ensure positive employee and labour relations, successful employee retention and development, and the achievement of expected financial / performance results for the portfolio. In carrying out assigned responsibilities, the Manager must ensure that all staff comply with corporate policies and procedures as well as regulatory requirements.
In this role you will:
Human Resources Management
- Supervise staff ensuring day-to-day operations are maintained in accordance with Mount Sinai policy and procedures
- Communicate with clinical leadership to identify daily workloads and redeploying resources to ensure operational continuity
- Develop and implement a training plan for hourly employees and ensures its successful implementation
- Assist in the recruitment process and provides continuous feedback, coaching and counseling on performance and applies appropriate developmental tools to assist in the employee’s individual growth
- Adhere to all employee relations programs
Leadership and Management
- Demonstrate and promotes Mount Sinai Hospital culture, values and management philosophy
- Demonstrate a proactive and enthusiastic attitude in striving for and meeting business goals and objectives
- Demonstrate good communication and listening skills with customers and employees, and promotes teamwork
- Encourage staff engagement and cohesiveness fostering positive relationships
- Demonstrate the ability to meet deadlines, manage projects and front-line staff, while working in a fast paced environment
- Participate in daily hospital tours, liaising with Unit Administrators, Clinical and Support staff to ensure effective communication, support and follow up with any concerns
Financial
- Manage and control daily supply and labour expenses within the incumbent’s scope
- Attain financial goals for the unit
- Provide financial data and key results indicators (KRI’s) in an accurate and timely manner
- Manage and coordinate action plans for financial improvements
- Manage supplies and equipment within the department in a fiscally responsible manner
Customer Satisfaction
- Ensure customer satisfaction to the highest standard for both internal and external customers
- Provide a patient experience focused approach to health care in all aspects of responsibilities
- Administer required customer surveys (and other feedback vehicles) and responds in a timely and effective manner
- Ensures that all employees demonstrate a service orientation toward customers
- Ensure timely follow-up to customer concerns and action sustainable solutions
- Engage clinical leadership to identify areas of opportunity and working collaboratively to achieve efficient workflows
Program Quality and Standards
- Ensure compliance with all Mount Sinai Hospital standards and health regulatory agencies
- Manage the Mount Sinai Hospital
- Infection Control Process for Support Services
- Quality Management Process
- Apply the principles of continuous quality improvement to measure, monitor and assess effectiveness and optimize improvement in services
- Ensure best practices and effective use of tools, equipment and resources
- Lead quality improvements initiatives with front-line staff by reviewing job routines and improving patient outcomes
- Work collaboratively with clinical and Infection Prevention and Control (IPAC) leadership to ensure Provincial Infectious Diseases Advisory Committee (PIDAC) and Operating Room Nurses Association of Canada (ORNAC) standards are being achieved
- Compile and analyze statistics and key metrics to benchmark department goals
- Monitors and analyzes the performance of Support Services Standard Operating Procedure (SOPs) and processes to provide reports to appropriate leads
- Support the housekeeping, transportation, linen, and mail teams to provide the highest level of service
Health and Safety
- Perform the position according to safe work practices, following instructions and using equipment provided
- Actively participate in Health and Safety programs by undergoing safety training/education, and submitting suggestions and recommendations to the Health and Safety committee
- Ensure that all required equipment and protective devices are used in the prescribed manner (includes personal use)
- Convey policies and procedures to staff to familiarize them with Health and Safety responsibilities, safe work procedures
- Ensure all incidents/accidents/hazardous conditions are investigated promptly, reports completed on time and submitted as required, and corrective actions taken
- Ensures employees participate in workplace Health and Safety training/education
- Perform other duties consistent with the job classification as required
