Job Summary:
Under the direction of the Customer Service Supervisor, this position is responsible for providing a consistent level of front-line customer service to visitors, rental clients, researchers, group tour and program organizers, suppliers, trades people and others requesting information at our Markham community centres.
Community Centre (CC) Locations:
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Angus Glen C.C
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Aaniin C.C
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Cornell C.C
Hours: Varies by shift - days, evenings and weekends
Job Duties:
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Receives and accurately handles customer requests (phone, in person and/or via email) and provides information for information about the site, current events, rentals and other activities.
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Following detailed procedures, assists patrons with the registration process by reviewing program details with patrons, checking on system for program availability, issuing receipts to patrons and forwarding application forms and cheques to the Contact Centre.
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Sells and processes rental and programming services ensuring the staff and facility resources are available. Receives cash and records sales in an automated ‘Point of Sale’ system.
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Ensures clean and safe conditions in the front office and general reception area; Reports facility issues to maintenance and/or appropriate staff.
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Assists Customer Service Supervisor with registration desk and/or facility openings when required which may include assisting with registration area/facility closings, checking to ensure all buildings are locked, alarms set and assets secured.
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Ensures an adequate supply of program and promotional materials to provide to the public and notifies appropriate staff when supplies are low.
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May conduct facility tours and provide information on promotion packages.
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Other duties as assigned.
Qualifications:
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Enrolled in or partial completion of High School
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Some prior experience in the capacity of serving customers
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Minimum age of 16 years at the start of employment
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Current certifications in Standard First Aid OR Intermediate First Aid with CPR 'C' and AED
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Drivers License is an asset
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Superior customer service and communication skills and sensitivity to interact with a diversity of patrons in a courteous and efficient manner
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The ability to work a diverse group of volunteers of various ages, cultures and skill levels. Computer skills an asset
Core Behaviours
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Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization.
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Change & Innovation: Responds positively and professionally to change and helps others through change
- Teamwork & Relationship Building: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships
- Communication: Communicates in a clear, professional and respectful way; demonstrates active listening
- Accountable & Results Oriented: Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation
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Management & Leadership: Demonstrates self-management, professionalism and engagement; leads by example
Core Values
At the City of Markham, our work is guided by a shared set of core values that shape how we serve our community and support one another.
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Service Excellence: the consistent delivery of high-quality efficient and customer-centric service that exceeds expectations.
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Accountability: our obligation to be responsible and accountable for our actions, decisions and performance.
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People-Focused: putting people first.
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Trust: the confidence we place in each other to act with integrity and fairness.
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Innovation: Investing in each other and the way we deliver our programs and services.
We are looking for candidates who bring these values to life through their actions, decisions, and leadership approach.
Conditions of Employment
As a condition of employment, you will be required to provide a satisfactory Vulnerable Sector Screening (VSS) / Vulnerable Sector Check (VSC) letter
AI Disclosure
At the City of Markham, we value transparency and fairness in recruitment. While our system (ADP Workforce Now) includes AI-powered features, we do not use AI to screen, assess, or select applicants. All evaluations are conducted by people.
The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require accommodation and we will work with you to ensure a barrier free hiring process.
Please respect our scent free area by not wearing scented products when visiting the office.
