What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.
DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today…
DHL Express currently has an opening for an ICCC Manager role in our facility located in Brampton, ON. We are looking for a high-potential leader who is ready to invest in building a team of motivated people. As part of our Canada goal to achieve an ICCC culture, we are driving a series of ICCC activities and require a dedicated manager to support in being successful.
How will you contribute to the success of DHL?
ICCC Strategy, Governance & Program Management
Support the execution of the ICCC strategy for Canada, ensuring alignment with country, regional, and global customer experience priorities.
Lead the launch, adoption, and ongoing maintenance of the ICCC+ tool, ensuring effective usage, governance, and continuous improvement.
Run monthly ICCC meetings, including agenda preparation, stakeholder coordination, action tracking, and follow-up on key deliverables.
Liaise with the regional ICCC team to align on objectives, priorities, reporting expectations, best practices, and program updates.
Voice of the Customer Reporting & Insights
Analyze VOC data to identify trends, customer pain points, root causes, and improvement opportunities across the business.
Lead monthly and quarterly VOC functional reviews, highlighting key performance trends, risks, opportunities, and recommended actions.
Customer Experience Analytics & Business Insights
Customer Experience Improvement Projects
ICCC Communications & Engagement
Lead the ICCC communication campaign for Canada, ensuring employees and leaders are informed, engaged, and aligned on customer experience priorities.
Share customer insights, success stories, key initiatives, and recognition updates through clear and engaging communication.
ICCC Awards & Recognition
Program manage submissions for the Americas ICCC Awards, including timelines, nomination planning, content preparation, stakeholder input, and final submission quality.
Caller Training, Quality & Capability Building
Do you have what it takes?
Thank you for your application. Those selected for an interview will be contacted.
All applicants are required to pass interviews, a criminal check and other background check in order to qualify for the position.
We are an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.
