DESCRIPTION:
Core Competencies:
. Customer Focus
. Good communication
. Energy and Enthusiasm
. Stress-resistance
. Teamwork
. Good Problem Solving
. Accountability and Dependability
. Knowledge of Operating Equipment
. Ethics and Integrity
Job Duties:
. Efficiently cleans assigned number of rooms per day while keeping within departmental standards
. Ensures all assigned service areas are clean and tidy at all times including disposing of all rubbish appropriately
. Ensures all assigned areas are kept clean, safe, and hygienic
. Ensures additional cleaning programs are undertaken as directed and to the performance standard required
. Packs and replenishes carts to the required standard at the end of each shift, therefore minimizing lost time at the start of each shift
. Ensures housekeeping carts are neat and tidy at all times
. Advises Supervisor/Manager of any stock shortages, therefore minimizing delays in servicing rooms
. Responds to guests and staff inquiries, requests, and complaints in a prompt and courteous manner
. Takes personal responsibility to ensure maximum guest satisfaction at all times
. Ensures all lost property items left in guest rooms are recorded on the worksheet and handed in to the Supervisor/Manager at the end of the shift
. Secures guest rooms, ensuring all doors and windows are closed when room clean is complete
. Completes start and finish times for each room cleaned on worksheet
. Ensures all maintenance and safety hazards are promptly reported to the Supervisor/Manager to minimize hazard risk and ensure a high level of guest satisfaction at all times
. Takes personal responsibility for equipment, ensuring it is operated correctly and secure at all times
. Ensures grooming, hygiene, and safety procedures are maintained according to Policy and procedures
. Maintains an up-to-date knowledge of all chemicals and cleaning products, and the correct handling procedures
. Promotes and encourages teamwork ethics
. Attends departmental briefings, training, meetings, etc. as directed by the Supervisor/Manager ensuring all relevant information is passed on
. Reports any unusual or suspicious persons/activities happening in the area of security to the Supervisor/Manager, therefore, looking after the welfare and safety of both staff and guests
. Places all dirty dishes or glasses in the dishwasher and turn it on with a dish tablet to clean
. Strips and remakes beds with fresh linens in every room
. Places all soiled linen in appropriate storeroom as soon as removed from guest room
. Wipes all windowsills, doors, and walls when needed, as well as light switches
. Vacuums every room and spot cleans stains
. Dusts all furniture and fixtures – including headboard, lamps, and desk mirror
. Reports any maintenance issues including burnt out light bulbs
. Puts stationary in folder along with pens and places in desk drawer
. Checks heating and air condition units and thermostats
. Makes sure alarm clock is not set for alarm
. Check drawers and closets for left behind belongings or trash
. Changes mattress pads, blankets, or bedspreads when needed
. Cleans and Sanitizes toilet – and around toilet/behind toilet – sanitizes showers and or tubs – removes all mildew and soap scums
. Wipes down shower curtain – replaces when needed
. Wipes mirrors and all vanity fixtures down in bathroom
. Clean sink and fixtures
. Removes all hair from bathroom floor, cleaning it with proper cleaning agent
. Restocks all terry, soap, glasses, comment cards, coffee, and other room amenities
. Clean coffee pots when needed, - ensures pots are plugged in
. Vacuums hallways as directed
. Responsible for neatness and organization of housekeeping areas
. Responsible for replacing and reporting missing items in room such as remote control, do not disturb sign, and luggage racks, etc.
. Removes trash to service area and place in trash can provided
. Arrange furniture following use by guests
. Deliver and retrieve items on loan to guests (e.g., rice cooker, blender, oven toaster, etc.)
. Ensure security of guest rooms and privacy of guests
. Perform rotation cleaning duties (e.g., steam clean carpets) as required
. Performs other duties as required
Requirements:
. A secondary school diploma is preferred
. Experience as a room attendant is preferred
. Physical mobility and stamina required
. Ability to follow instructions
. Detail-oriented
. Professional Attitude Ability to work independently
. Excellent time management skills
. Good communication skills are an asset
. Good organizational skills
. Workplace Hazardous Materials Information System (WHMIS) is an asset
. Strong customer service and troubleshooting skills
. Able to work well under pressure
. Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
. Professional appearance and manners
. Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
. Strong work ethic and positive team attitude
Work Conditions:
. May be exposed to infectious waste, diseases, conditions, etc., including exposure to the AIDS and Hepatitis B viruses
. Manual dexterity required to use various cleaning apparatus and supplies
. Ability to lift up to 30 pounds
. Regular physical activity includes walking, standing, sitting, lifting, and kneeling
Hourly wage negotiable
