FixOne is a growing Ontario service company providing residential and commercial repair and installation services, including garage doors, doors and windows, locksmith services, and other home and property repair solutions.
We are looking for a Sales Coordinator to join our Ottawa team. This is an entry-to-mid-level opportunity for someone who is confident communicating with customers, organized, and interested in developing their sales and customer service skills.
The role combines customer communication, lead follow-up, scheduling, sales support, and coordination with our field service team.
What you'll do
- Respond to inbound customer inquiries by phone, email, and online channels
- Understand customer needs and help identify the appropriate service solution
- Follow up with new and existing leads
- Prepare basic estimates, quotes, and service information
- Coordinate appointments between customers and field technicians
- Maintain accurate customer and sales information in the CRM
- Follow up on open opportunities and scheduled services
- Communicate with technicians and operations to ensure smooth service delivery
- Provide professional customer service throughout the sales and service process
- Support the sales team with administrative and coordination tasks
What we're looking for
- 1–2 years of experience in sales, customer service, administration, coordination, or a related role
- Strong verbal and written communication skills
- Comfortable speaking with customers by phone and email
- Organized and able to manage multiple tasks and follow-ups
- Strong attention to detail
- Comfortable using computers, CRM systems, and standard office software
- Professional and reliable approach to customer service
- Ability to work independently while being part of a team
Previous experience in home services, construction, property management, or a similar service-based business is an asset, but not required.
French language skills are an asset for the Ottawa market, but are not required.
What you can expect from FixOne
- Full-time employment
- Training and onboarding support
- Practical experience in sales, customer service, and service operations
- Support from an experienced team
- Opportunity to grow into sales, account management, operations, or dispatch roles
- A growing company with opportunities to take on additional responsibility
- Work involving real customers, real projects, and measurable results
What the day-to-day looks like
You'll spend your day communicating with customers, following up with leads, coordinating appointments, updating the CRM, and working closely with technicians and operations.
This is a practical, customer-facing role rather than a purely administrative position. You'll have the opportunity to learn how a service business operates from the initial customer inquiry through to the completed job.
Pay: $25.00-$30.00 per hour
Expected hours: 30.0 – 40.0 per week
Benefits:
- Flexible schedule
- Work from home
Work Location: Hybrid remote in Ottawa, ON K1N 5Z4
