RESPONSIBILITIES:
· The successful candidate must have a friendly, smiley and welcoming attitude.
· The Front Desk Agent will be responsible for welcoming our guests and accurately verifying all information during the check in process and following up during check out.
· The candidate must be extremely knowledgeable of all Hotel information such as: hotel outlet hours of operation, local attractions, rate structuring and guest related events such as conventions and meetings.
· Responsibilities include but are not limited to: posting balances to all guest rooms and closing out the day's transactions; running relevant reports;
· The candidate for this role will be organized and self-motivated.
· This role provides a wonderful introduction to the hotel industry as it allows interaction with several areas of the hotel.
QUALIFICATIONS:
· A minimum of one-year previous hotel experience is preferred but not required
· The successful candidate will have excellent grooming and personal presentation,
· A friendly personality and a "can do" attitude.
· The candidate must possess excellent customer service and communication skills, both verbal and written and guest service skills, both verbal and written.
· This is the ideal position for someone who has a passion for guest service, values problem resolution, and enjoys working in a fast-paced environment.
· Must be able to fluently speak, read, write and understand English.
· Able to maintain professional standards while multi-tasking in an extremely busy environment.
· Able to communicate with guests in a confident and pleasing manner in a variety of situations.
· Must possess basic computer skills.
· Must be a team player but able to work independently.
Job Types: Full-time, Part-time
Pay: From $18.25 per hour
Benefits:
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
