What we will offer you:
Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.
Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.
Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.
Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
Safety Focused: We care about you and have committed to a zero-harm workplace.
Customer Experience Representative (Advanced Support)
Specializing in complex customer interactions, problem resolution, and cross-functional support.
This is not a typical customer service role. As a Customer Experience Representative (Advanced Support), you are the front line of our business, supporting customers through time-sensitive and often sensitive situations while collaborating across teams to ensure safe, reliable service. You will play a critical role in resolving complex customer issues, coordinating with internal stakeholders, and delivering a seamless customer experience.
What You'll Do
- Act as the primary point of contact for customer inquiries, including urgent and safety-related concerns.
- Navigate multiple systems in real time to assess situations, prioritize needs, and make informed decisions.
- Collaborate closely with dispatch, field teams, and internal partners to coordinate timely service.
- Build trust quickly through clear, empathetic communication and confident problem-solving.
- Manage complex customer requests involving billing, payments, and service coordination.
- Maintain accurate, detailed documentation across platforms.
What You Bring
- Proven ability to solve problems in fast-paced, high-stakes environments.
- Strong collaboration skills and comfort working across multiple teams.
- Advanced computer proficiency with the ability to multitask across systems.
- Ability to build rapport quickly and manage sensitive conversations with professionalism.
- High level of adaptability, attention to detail, and sound judgment.
- Why Join Us
- Consistent daytime schedule.
- A dynamic role with exposure to multiple areas of the business.
- Meaningful work that directly supports customer safety and experience.
- Legal Authorization to work in the country in which you are applying. We do not sponsor individuals for employment visas now or in the future for this opening.
Why Join Us
- Multiple shift options available, designed to provide flexibility and support work-life balance.
- A dynamic role with exposure to multiple areas of the business.
- Meaningful work that directly supports customer safety and enhances the customer experience.
- An opportunity to apply your problem-solving skills in a collaborative, fast-paced environment.
Sign Up! To be considered for this exciting opportunity!
The expected hourly range for this role is $19.90 to $24.81 per hour (based on skills, experience, qualifications, and geography). This position is also eligible for an annual incentive program.
Eligible employees may earn performance-based incentives and have access to comprehensive benefits and retirement plans with matching contributions.
This posting is for a newly created position. We do not use AI tools in the selection process and do not request pay history.
Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.
"Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at
[email protected] to let us know how we can enhance your experience."
