Job Title: Retail Operations Manager
Reports To: Operations Manager, General Manager, Owner
Locations: Multi-site (3 current retail bakery locations; 4th opening soon)
Employment Type: Full-time, forty (40) hours per week
Position Summary:
We are looking for a thoughtful, hands-on Retail Operations Manager to lead and support the day-to-day operations of our retail locations. This role is essential in maintaining a warm, welcoming customer experience while ensuring operational excellence and consistency across all sites. With three busy bakeries and a fourth on the way, the ideal candidate will bring a blend of leadership, organization, and hospitality to help our retail teams thrive.
Key Responsibilities:Team Leadership & Development
-
Support and guide retail store managers and front-of-house teams across all locations.
-
Foster a strong sense of hospitality, product knowledge, and team culture.
-
Oversee scheduling, hiring, onboarding, training, and ongoing team development.
-
Provide regular coaching and feedback to help team members succeed.
Retail Operations & Efficiency
-
Ensure each location runs smoothly and consistently, from open to close.
-
Maintain high standards for cleanliness, organization, and visual merchandising.
-
Monitor inventory levels for pastries, breads, and retail items; work with production and purchasing teams to minimize waste and stockouts.
-
Standardize operational procedures and identify areas for improvement.
Customer Experience
-
Champion an exceptional customer experience at every location: warm, informed, and efficient service.
-
Respond to escalated customer feedback with care and urgency.
-
Help train staff to confidently speak about ingredients, allergens, and the story behind our products.
Sales & Store Performance
-
Monitor daily and weekly sales metrics and trends across all bakeries.
-
Work with managers to set achievable sales goals and track progress.
-
Support seasonal promotions, new product launches, and store events.
New Store Launch Support
-
Assist in all phases of the upcoming fourth location opening, including staffing, training, setup, and operational rollout.
-
Help integrate new team members and systems into our existing company culture and workflows.
Cross-Team Collaboration
-
Coordinate closely with production, HR, creative, and finance teams to ensure each location has what it needs to succeed.
-
Relay insights and feedback from retail teams to improve overall company operations and communication.
Qualifications:
-
3 years minimum of management experience, preferably in a bakery, café, or hospitality setting
-
Strong people leadership skills and a warm, customer-first mindset
-
Experience managing staff schedules, performance reviews, and operational procedures
-
A passion for food, especially bread and pastry, and a willingness to learn the details of our products
-
Highly organized, detail-oriented, and able to juggle multiple priorities across locations
-
Comfortable interpreting sales data and using it to inform decisions
-
Able to travel regularly between store locations and assist with early mornings, weekends, or coverage as need
-
Able to work 5 days a week, Weekend availability a must. 16 hours a week will be spent on the floor between the 4 locations and 24 hours spend on administrative duties.
-
Food safety or First Aid certification is an asset
Benefits:
-
Competitive salary starting at $50k
-
Extended health and dental benefits
-
Paid vacation and sick time
-
Staff discount at all locations
-
Opportunities for growth within a supportive, growing bakery team
Job Type: Full-time
Benefits:
-
Casual dress
-
Company events
-
Dental care
-
Extended health care
-
Life insurance
-
Paid time off
-
Store discount
-
Vision care
Experience:
-
Management: 3 years (required)
Work Location: In person
Expected start date: 2025-07-06
