Title
Floor Supervisor
Games Manager
A Floor Supervisor oversees the activity of the dealers on the table games. He/she works in liaison with the dealers and Pit Managers to handle customer concerns, address game issues and provide quality customer service.
-
Leadership and Decision Making
-
Communication
-
Teamwork
-
Supervises and monitors activity of the dealers on the table games. No more than two types of games at one time.
-
Participates in various aspects during opening and closing of the casino table games.
-
Reports errors and procedural irregularities in game operations.
-
Helps “New Players” understand rules of play, as well as basic play of the different table games.
-
Top priority is the security of the gaming floor ensuring house and AGLC rules are adhered too.
-
Assist with providing great customer service, handles all concerns and offers solutions.
-
Works as a liaison between the dealers and Pit Managers.
-
Maintain lists for guests waiting to play busier games
-
Assist with bi-weekly payroll including new hires, terminations, transfers, leaves of absence, etc.
-
Assist with attendance reports ensure accurate and timely processing of new hires, terminations, merit and promotional increases.
-
Make recommendations and assist with coaching the dealers by promoting best practices and standards ensuring quality service is provided.
-
Participates in formulating and administering company policies, commendations, performance, discipline, evaluations and reviews
-
Other duties assigned by the Pit and Games Managers
-
Must be registered with AGLC
-
Must be 18 years of age or older
-
Must be able to work shift work including weekends and evenings
-
Knowledge of all table games (with exception of craps, poker and Pai Gow tiles)
-
Must be experienced with problem solving, people skills, communication skills
-
Confidentiality and professionalism are essential
-
Must be able to exercise considerable supervisory discretion and make independent decisions
-
Aptitude for exceptional customer service is a must
-
Excellent working knowledge of policies and procedures.
-
Must maintain a professional appearance, demeanor and approach at all times and will be flexible to work evenings and weekends as business needs dictate.
-
Effective listening abilities and abilities to make strong judgment calls.
-
Standing and/or sitting for prolonged period of time.
-
Reaches, bends, squats and lifts.
-
Working in a fast-paced customer service environment
