About the Role
We are seeking a high-performing, energetic Bilingual (French/English) Customer Care Specialist to join our growing team. In this role, you will be responsible for resolving customer inquiries, recommending solutions, and delivering an exceptional customer experience. As the first point of contact, you will play a key role in establishing and maintaining our reputation for outstanding customer care.
You will report to the Team Lead of Customer Care and work closely with internal teams and key stakeholders to support business growth. This is a full-time position, and you will be eligible to participate in Abode’s competitive employee benefits package.
Key Responsibilities
- Provide professional and courteous bilingual customer support (French and English) via phone, email, and chat.
- Effectively handle incoming calls, resolve customer inquiries, and address concerns in a timely and positive manner.
- Accurately document customer interactions in the CRM system and escalate issues as needed.
- Make outbound calls to follow up on customer requests, resolve disputes, and ensure customer satisfaction.
- Address inquiries regarding customer accounts, payments, and financing options.
- Collaborate with internal teams, external vendors, and customers to facilitate smooth operations.
- Complete administrative tasks related to customer interactions, including data entry and transaction documentation.
- Continuously strive to enhance the customer experience by providing feedback and suggesting process improvements.
- Assist with the comprehensive auditing and verification of loan and lease applications to ensure full compliance, mitigate credit risk, and facilitate timely funding.
- Assist with additional duties and projects as required.
Qualifications & Requirements
- Fully bilingual in French and English (verbal and written) required.
- 1–2 years of customer service experience, preferably in a business-to-business-to-consumer (B2B2C) environment.
- Call center experience (1–2 years) is preferred.
- Proficiency in Microsoft Office and Google Suite.
- Strong ability to manage multiple priorities within tight deadlines while maintaining accuracy and attention to detail.
- Excellent judgment and problem-solving skills.
- Highly organized, self-motivated, and results-driven with strong time management skills.
- Ability to quickly learn new systems and adapt to evolving procedures.
- Exceptional customer service and relationship management skills.
- Strong communication skills with a positive, confident, and professional demeanor.
Additional Information
- This position is based in Canada. Candidates must be legally eligible to work in Canada. Visa sponsorship is not available.
If you are a customer-focused professional who thrives in a fast-paced environment and is passionate about delivering outstanding service, we encourage you to apply!
About Abode Financial Corporation:
Abode Financial is an innovative home improvement financing provider that partners with independent dealers, original equipment manufacturers (OEMs), and retailers to help increase sales through "buy now, pay later" financing solutions. We leverage cutting-edge technology to provide a seamless, best-in-class experience for our partners and their customers.
Our Mission:
At Abode, we’re looking to redefine the home improvement financing landscape by providing dealers and homeowners with turnkey solutions that have the flexibility and breadth of service necessary to meet all of their needs. We don’t want to be viewed as a standalone add on service, but rather as an extension of our partner’s offers.
Our singular goal is to help them grow their business with fast, creative financing solutions that save their customers time and money.
What we do:
- Home improvement financing
- Residential rental, commercial leasing, and property management rental programs
- New home construction
- Nonprofit and cooperative housing
- High-efficiency equipment
- Property management
- Commercial water heater rentals
With more than 20 years of home improvement financing experience, we’re eager to put our expertise to work. To learn more, visit www.abodefinancial.com.
Pay: From $55,000.00 per year
Work Location: In person
