Administrative Assistant / Sales & Production Support
Position: Administrative Assistant / Sales & Production Support
Industry: Funeral Monuments / Memorial Products
Employment Type: Full-Time, Permanent
Language Requirement: Bilingual – English & French
Compensation: Starting at $24.00/hour, with the possibility of a higher starting wage based on relevant experience. Wage increases may also be considered based on performance, demonstrated abilities, and progression in the role.
Hours: From 32h/week to 40h/week (varies according to busy season), Monday to Friday
Benefits: Possibility to have health and insurance benefits
Position Overview
We are looking for a dependable, organized, and positive Administrative Assistant / Sales & Production Support team member.
This position plays an important role in the day-to-day operations of our company. The candidate will provide administrative and customer service support while acting as a key point of communication between customers, the sales team, production/manufacturing, suppliers, and management. The position will also provide support throughout the sales process. As the employee gains knowledge and experience, they may assist customers with certain stages of selecting and purchasing a monument or memorial product.
Knowledge of the funeral monument industry is not required. Training will be provided to the right candidate.
Key Responsibilities
Customer Service & Administrative Support
- Answer incoming telephone calls in a friendly and professional manner.
- Welcome and assist customers visiting our office or showroom.
- Respond to general customer questions and inquiries.
- Direct calls and questions to the appropriate team member when necessary.
- Act as a communication link between customers, sales representatives, and the production/manufacturing team.
- Communicate professionally and compassionately with customers, recognizing that many families may be making decisions during a sensitive or difficult time.
- Create, update, and maintain customer and order records.
- Maintain organized electronic and paper filing systems.
- Perform general administrative duties required to support daily operations.
Sales & Customer Support
- Support the sales team throughout the monument sales and order process.
- As product knowledge develops, accompany and guide customers through portions of the monument selection and purchasing process.
- Prepare or assist with quotations, sales documents, order forms, and other related paperwork.
- Assist with follow-ups on quotations and customer inquiries as directed by the sales team.
- Coordinate customer approvals for monument sketches, inscriptions, designs, and other order details.
Bookkeeping & Financial Data Entry Support
- Perform basic bookkeeping-related data entry.
- Enter invoices, receipts, payments, purchase information, and other financial information into the appropriate system.
- Assist with collection calls for past due accopunts.
- Maintain organized electronic and paper records for bookkeeping purposes.
- Perform other basic bookkeeping and financial administrative tasks as assigned.
This position provides bookkeeping and financial data-entry support; it is not intended to replace the responsibilities of a professional bookkeeper or accountant.
Skills & Qualifications
- Bilingual communication skills in English and French, both spoken and written.
- Strong verbal and written communication skills.
- Excellent organizational and time-management skills.
- Strong attention to detail and accuracy.
- Good computer skills and the ability to learn new software quickly.
- Experience with Microsoft Office.
- Comfortable performing data entry and working with digital records.
- Comfortable learning basic bookkeeping and financial data-entry procedures.
- Strong customer service skills and an interest in developing sales and product knowledge.
- Ability to communicate professionally with customers, coworkers, sales representatives, suppliers, and production staff.
- Good problem-solving skills and willingness to find answers when information is not immediately available.
Experience
Previous experience in administration, customer service, office support, sales support, bookkeeping/data entry, order processing, or a similar position is an asset. Experience in the monument industry is not required. We are willing to train a motivated candidate who has the right attitude, organizational skills, customer service abilities, and willingness to learn.
Experience with bookkeeping software and accounting software is an asset but not required.
Please send Curriculum Vitae to Aude Martel ([email protected]).
Pay: From $24.00 per hour
Expected hours: 40.0 per week
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Work Location: In person
