At Fix Auto Downtown, we're looking for a motivated, dependable, and customer-focused individual to join our team. We believe in investing in our people through ongoing training, professional development, and opportunities for advancement. As our business continues to grow, we strive to promote from within whenever possible and support our team members as they build rewarding careers.
Experience in the collision repair or automotive industry is an asset, but it's not required. If you have the skills, attitude, and customer service experience that align with this role, we'd love to hear from you. We value transferable skills and are happy to train the right candidate.
If this opportunity sounds like a good fit, we'd love to hear from you! Please send us your resume. A cover letter isn't required, but including a brief note about why you'd be a great addition to our team is a great way to stand out.
About the Role
Fix Auto Downtown is seeking a positive, enthusiastic team player to join us as a Customer Service Representative / Intake Coordinator. This position is ideal for someone who enjoys working with people, thrives in a busy, fast-paced environment, and takes pride in delivering an outstanding customer experience.
As the first point of contact, you'll represent our brand by ensuring every customer receives a professional, welcoming, and transparent experience from vehicle intake through delivery.
Day-to-Day Responsibilities
- Welcome customers and guide them through the repair process from vehicle drop-off to pickup.
- Perform vehicle walk-arounds, identify related and unrelated damage, complete intake documentation, and take detailed photos.
- Clearly communicate repair timelines, expectations, and next steps to customers.
- Manage appointments in a high-volume collision repair environment while maintaining an exceptional customer experience.
- Prepare intake and delivery paperwork accurately and efficiently.
- Work closely with production managers, technicians, and estimators to keep repairs on schedule.
- Communicate with insurance partners using various digital platforms and communication tools.
- Process customer payments.
- Perform general administrative duties, including answering phones, scanning, filing, and maintaining accurate records.
- Assist with other duties as needed to support the team.
What We're Looking For
- Excellent communication and interpersonal skills.
- A positive attitude and willingness to learn and accept feedback.
- A collaborative team player who supports their coworkers.
- A professional, tactful, and customer-focused approach.
- Strong organizational and multitasking abilities in a fast-paced environment.
- Proficiency with Microsoft Word, Excel, email, and other computer applications.
Why Join Fix Auto Downtown?
- Inclusive, supportive, and team-oriented workplace.
- Ongoing training and opportunities for career advancement.
- Competitive benefits package, including:
- Extended health care
- Dental care
- Vision care
- Disability insurance
- On-site parking.
- Excellent work-life balance.
We look forward to welcoming a new member to the Fix Auto Downtown team. We're passionate about what we do, and we're looking for someone who shares our commitment to providing an exceptional customer experience.
Pay: $45,000.00-$60,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Vision care
Application question(s):
- Briefly describe the experience and skills that make you a strong candidate for this position.
Experience:
- Customer service: 1 year (required)
Work Location: In person
