Kingston, Ontario
Job Summary
Job Title: Senior Solution Consultant – Kinaxis Maestro
Position Overview
As a Kinaxis Maestro Senior Solution Consultant, your primary focus will be leading end-to-end production support, application maintenance, and system troubleshooting for established Kinaxis Maestro implementations. Secondarily, you will drive continuous improvement by leading minor enhancements, configurations, and functional releases. This role requires a hands-on technical expert who can rapidly resolve critical system issues while advising business users on process optimizations.
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Core Responsibilities
Primary Duty: Production Support & System Maintenance
- Technical Support & Troubleshooting: Act as the primary point of contact for resolving complex data, model, and analytic configuration issues in live environments.
- Issue Resolution: Troubleshoot functional errors and apply rapid fixes to ensure smooth day-to-day operations and high platform availability.
- Data Integrity & Harmonization: Perform data readiness and quality assessments across ERP source systems to ensure successful data sync and maintain a robust Double Closed Loop integration.
- User Support & Adoption: Address ongoing business queries, create user manuals, and oversee targeted training activities to ensure business users run Maestro applications efficiently.
Secondary Duty: Enhancements & Continuous Improvement
- Solution Configuration: Design, build, and configure minor enhancements and system changes across modules like Demand Planning (DP), Supply Planning (SP), Capacity Planning, DRP, MPS, MEIO, and S&OP.
- Requirements & Gap Analysis: Conduct discovery workshops and analyze business requests for system improvements to map new to-be processes.
- Testing & Quality Assurance: Design configuration test scripts, lead unit testing, and execute end-to-end testing to ensure enhancements pass User Acceptance Testing (UAT) seamlessly.
- Documentation: Create and maintain technical documentation, architecture updates, and solution designs for all new platform modifications.
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Experience & Qualifications
- Education: Bachelor’s degree in Engineering, Supply Chain, or a related technical field.
- Professional Experience: 5 to 8 years of dedicated experience supporting and implementing Kinaxis Maestro / RapidResponse, including participation in 2 to 3 successful end-to-end project lifecycles.
- Required Certifications: Minimum Kinaxis Solution Consultant – Level 2 certification is a strict requirement. (Kinaxis Maestro Solution Consultant/Solution Architect in Supply Chain Planning preferred).
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Technical & Functional Competencies
- Domain Expertise: Deep functional knowledge of standard supply chain business processes, control settings, and standard data models (specifically Supply Planning, Capacity Planning, DRP, MPS, MEIO, and S&OP).
- Support Acumen: Strong understanding of application support frameworks, incident management, and technical documentation standards.
- Communication: Exceptional ability to lead client discussions, facilitate collaborative problem-solving workshops, and explain complex analytical fixes simply.
Key Responsibilities
1. To architect| design and develop (through Team) solution for product/project & sustenance delivery
2. To support as an Subject Matter Expert
3. To ensure knowledge up-gradation and work with new technologies so that the solution is current and meets quality standards and the client requirements
4. Ensuring a sufficient pool of skilled professionals in the designated technology, through activities such as conducting interviews, providing training sessions and offering mentorship.
5. To gather specifications and deliver solutions to the client organization based on understanding of a domain or technology.
6. To support competency development with envisioning and articulating propositions â building collaterals/ whitepaper creation, market trend analysis etc.
7. To recommend client value creation initiatives and implement industry best practices (on specific technology/product)
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