FurnitureMattressDirect is a growing Canadian e-commerce company specializing in mattresses, furniture and home products.
We are looking for an organized, resourceful and tech-savvy E-Commerce & AI Coordinator to help manage our online marketplaces, product listings, customer service and social-media content.
This is a practical, hands-on role for someone who is comfortable using computers, enjoys learning new platforms and knows how to use AI tools such as ChatGPT to work more efficiently.
We are looking for someone with relevant experience, strong attention to detail and the ability to learn quickly.
ResponsibilitiesE-Commerce and Product Listings
- Create, update and maintain product listings on online marketplaces.
- Help manage platforms such as Walmart, Amazon, Best Buy, Wayfair, Temu and Shopify.
- Update product titles, descriptions, images, specifications, prices and inventory.
- Check listings for missing information, errors or unpublished products.
- Assist with promotions, discounts and new product launches.
- Keep product information accurate and consistent across different platforms.
- Contact marketplace support when assistance is required.
- Research competitor products, listings and prices.
Experience with one or more e-commerce marketplaces is preferred. Experience with every platform is not required.
AI and Content Creation
- Use ChatGPT and other AI tools for product descriptions, research, customer-service responses and marketing content.
- Use AI tools to improve written content and complete tasks more efficiently.
- Help generate or edit product images and social-media graphics using AI, Canva or similar tools.
- Research new AI tools that could improve our e-commerce and marketing work.
- Review AI-generated work for accuracy and quality before it is used.
We do not expect candidates to be AI developers or automation experts. We are looking for someone who is comfortable using AI as a practical everyday work tool.
Social Media
- Help manage the company’s Facebook, Instagram and other social-media accounts.
- Create and schedule posts using company product information and images.
- Write captions and promotional content.
- Create simple graphics and promotional materials using Canva, AI or similar tools.
- Respond to comments and messages when required.
- Research content ideas, competitor activity and relevant trends.
Customer Service and Orders
- Respond professionally to customer questions through email and online marketplaces.
- Assist customers with product information, orders, deliveries, cancellations and returns.
- Track shipments and provide customers with delivery updates.
- Work with marketplaces, delivery companies and internal team members to resolve problems.
- Help maintain strong customer satisfaction and marketplace ratings.
- Keep accurate records of customer issues and resolutions.
What We Are Looking For
- Someone with experience in e-commerce, online retail, digital marketing or a related position.
- Familiarity with marketplaces and e-commerce platform.
- Comfortable using ChatGPT or other AI tools.
- Strong computer and internet research skills.
- Good written and spoken English.
- Customer-service experience.
- Good attention to detail and organizational skills.
- Ability to learn new platforms and software.
- Ability to manage several tasks and follow through on problems.
- Knowledge of Excel or Google Sheets.
- Comfortable working independently and asking questions when needed.
What Matters Most
The right candidate will be:
- Reliable and organized
- Comfortable with technology
- Interested in e-commerce and AI
- Willing to learn
- Good with customers
- Careful with details
- Able to research solutions and solve everyday problems
- Comfortable taking responsibility for assigned work
Pay: $19.00-$21.00 per hour
Expected hours: No less than 40.0 per week
Benefits:
- Casual dress
- On-site parking
Ability to commute/relocate:
- Toronto, ON M3J 2P9: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Which e-commerce platforms have you personally managed?
- Which AI tools do you currently use regularly?
- Have you used AI to generate or edit images?
- Have you created product listings for an e-commerce marketplace?
- Do you have customer-service experience?
- How comfortable are you with Excel or Google Sheets?
- When are you willing to join?
Experience:
- E-commerce: 1 year (required)
- Customer service: 1 year (required)
- AI: 1 year (required)
- Social media management: 1 year (preferred)
Language:
Work Location: In person
