Company Overview
Positive Mind Wellness Inc. is a multidisciplinary rehabilitation and wellness center dedicated to supporting individuals in their journey towards physical and mental well-being. Our mission is to provide comprehensive care that fosters healing and growth.
Summary
We are seeking a skilled Receptionist to join our team at Positive Mind Wellness Inc. in Nepean, Ontario. In this role, you will be the first point of contact for our clients, ensuring a welcoming environment while managing administrative tasks that contribute to our mission of holistic wellness.
Responsibilities
- Book and manage appointments via phone, email, and the online portal; maintain an accurate daily schedule and waitlist.
- Answer and route calls with professionalism; respond to voicemail and email inquiries promptly.
- Greet clients upon arrival, provide intake forms, and ensure a calm, welcoming reception area.
- EHC Billing
- Process payments (debit/credit) and issue receipts.
- Monitor cancellations and no‑shows; follow clinic policies for reminders and rebooking.
- Maintain client records with strict confidentiality and compliance (e.g., PHIPA).
- Coordinate clinician rooms and supplies; keep reception tidy and stocked.
- General admin tasks such as scanning, data entry, file management, and basic reporting.
Qualifications
- 1–2+ years of reception or administrative experience; healthcare/mental health clinic experience is an asset.
- Confident, professional phone etiquette and excellent written communication.
- Comfortable with JaneApp EMR/scheduling system and payment terminals.
- Proficient with Google Workspace ; fast and accurate typing.
- High attention to detail, discretion with sensitive information, and a client‑service mindset.
- Able to multitask in a busy environment and remain calm and supportive.
- Successful reference/background checks.
- Excellent organizational skills and attention to detail.
- Familiarity with office management procedures is preferred.
- Strong communication skills, both verbal and written in English and French.
Please submit your resume for consideration.
Job Type: Full-time
Pay: From $22.00 per hour
Work Location: In person
