The Exams Support Specialist provides administrative and exams support for the Accessibility Services Test Centre. The Specialist works closely with the Exams Supervisor and other Centre staff to ensure effective day-to-day operations and the provision of exams for students with disabilities at TRU.
MAJOR DUTIES & RESPONSIBILITIES
- Provides discreet and tactful service to students, faculty and staff that attend the Accessibility Services Test Centre.
- Works with the Exams Supervisor to schedule accommodated exams, assigns Accommodation Assistants, stores exam materials, and administers exams; and liaises with faculty and staff to coordinate secure and timely service delivery.
- Provides solutions and support for Accommodations Assistants when they invigilate exams; troubleshoots assistive technology or scheduling issues; coordinates breaks; delegates some tasks; and assists with training on the use of assistive technology and other Test Centre procedures.
- Receives visitors to the Centre, assesses student needs, provides exam related information, maintains relevant paperwork, and refers to the appropriate staff members or services; answers the telephone in a sensitive and confidential manner.
- Responds to exam related inquiries from students, staff, and faculty. Receives, sorts, and distributes mail, types correspondence, and handles and maintains Centre keys, facility requests, and external contractor or production (e.g., printing) requirements.
- Maintains filing systems, compiles statistics on Centre usage and service volumes, and runs necessary reports.
- Provides database support that includes maintaining confidential schedules, setting up and maintaining student files, and entering exam details.
- Communicates important dates and deadlines to students, faculty and the TRU community.
- Interprets and clarifies policies and procedures.
- Maintains unit office supplies inventory and acts as the liaison for computer, fax, photocopy, and software maintenance and repair.
- Proofreads and edits Centre handouts and forms, standard email responses, web page revisions, and promotional materials.
- Tracks and maintains relevant expenditures to ensure financial activities are monitored.
- Deals with private and sensitive information, problems, and materials while maintaining confidentiality.
- Engages in difficult conversations in a confidential, solutions focused, and caring manner.
- Provides services for students that face significant and complex learning barriers.
REPORTS TO
Director, Student Access and Academic Supports
