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Respond to tenant inquiries via phone, text message, and email.
- Provide updates regarding maintenance requests, lease matters, and property-related concerns.
- Maintain professional and timely communication with tenants.
- Prepare and process new lease agreements.
- Manage lease renewals and lease-related documentation.
- Assist with move-in and move-out coordination.
- Maintain accurate tenant records and lease files.
- Receive and manage maintenance work orders.
- Coordinate with vendors and contractors regarding repairs and service requests.
- Follow up on outstanding maintenance issues and tenant concerns.
- Update work order statuses within company systems.
- Process tenant statements and related documentation.
- Assist with bill payments and administrative property management tasks.
- Maintain organized records and property files.
- Support daily operations using Rentvine, AppFolio (or applicable property management software), and other company systems.
- Perform data entry and record management.
- Assist with reporting and documentation tasks.
- Support the property management team with additional administrative duties as needed.
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Previous experience in property management, real estate administration, or virtual assistance.
- Strong written and verbal English communication skills.
- Excellent organizational and multitasking abilities.
- Ability to manage tenant communications professionally.
- Strong attention to detail and follow-through.
- Proficiency with Microsoft Office, Google Workspace, and cloud-based software.
- Experience using Rentvine, AppFolio, Buildium, Propertyware, or similar property management systems.
- Bilingual in English and Spanish.
- Experience handling maintenance coordination and lease administration.
- Familiarity with property management processes in the United States.
HOURS/WEEK:
- 40 hours per week
- Monday to Friday
- 9AM - 5PM Pacific Standard Time Zone
OFFER:
- Weeks 1–6: $5 USD/hour
- Weeks 7-12: $6 USD/hour
- Weeks 13 onwards: $7 USD/hour
Workstaff360 is the ultimate virtual assistance solution. Our range of 360-degree services encompasses Executive Assistance, Virtual Support, Sales, Customer Service, and Bookkeeping. Benefit from the expertise of our carefully selected remote workers, ensuring cost-effectiveness and efficiency to drive your business toward success. Unlock the simplicity of Workstaff360 for streamlined operations and dedicated growth
