SERVICE ADVISOR OR LEAD SERVICE ADVISOR
Nortrux Inc. has an opening for a full-time permanent Service Advisor or Lead Service Advisor position at our Edmonton location.
This is a great opportunity to grow your career with a company that values Communication, Integrity, Partnership, Accountability, and Excellence. We are looking for individuals who share these values and want to grow with a company that believes your success is our success.
The successful candidate will be a strong team player who can also work independently in a fast-paced environment.
At Nortrux Inc., employees are the driving force behind our achievements, and we believe in having the right person in the right position. We know that employee growth is the key to continued engagement and fulfillment. Nortrux Inc. offers an open and honest work environment plus competitive compensation (based on skills, ability, knowledge, and education), paid industry training (including apprenticeships), boot and tool allowances, group benefits (single and family through Canada Life), and RRSP matching program, a referral bonus program.
POSITION SUMMARY
Reporting to the Service Manager, the Service Advisor uses exceptional client-focused communication to help identify required maintenance work and establish and maintain a positive learning relationship with our client base. The service advisor is responsible for the booking of service appointments, working with the Shop Foreman(s) to organize the workflow of the service department, accurate paperwork processing, receiving payments, invoicing, and providing top-notch customer service both in person and on the phone.
The current Edmonton facility’s operating hours are Monday to Friday, 7:30 am to 11:00 pm and Saturday, 8:00 am to 4:00 pm.
DUTIES AND RESPONSIBILITIES:
- Provide exceptional client-focused customer service in person, on the phone, and via email communication.
- Schedule service appointments with external and internal customers.
- Complete detailed, clear, and concise work orders.
- Maintain a clean and organized service counter.
- Provide ongoing communication with customers regarding the status of their repair.
- Communicate all findings and the cost-of-service work being performed to the customers.
- Accurately and correctly enter information into the database.
- Obtain payment from customers for completed work.
- Accept trucks into service by retrieving information required from the truck.
- Apply warranty policies and procedures as outlined by MACK Trucks.
- Other administrative tasks as required.
- Comply with Company Health & Safety Program, Occupational Health & Safety Legislation and any other municipal, provincial or federal legislation as it applies to this dealership.
- Participate in company and manufacturer-sponsored training programs, schools, and events.
QUALIFICATIONS:
- Previous experience as a Service Advisor within the automotive and/or heavy truck industries is considered an asset.
- Proven customer service skills and a pleasant phone manner.
- Dispute resolution skills and the ability to handle difficult situations.
- Previous database use, CDK experience considered an asset.
- Ability to effectively use computer software such as Word, Excel, and Outlook.
- Must be able to work in a high-pressure environment safely.
- Must be able to present yourself positively and professionally to colleagues and customers.
- Ability to define problems, collect and analyze data, establish facts and draw conclusions.
- Able to accurately communicate with co-workers, managers and customers.
Due to the safety-sensitive nature of this role, all applicants must successfully pass pre-employment drug and alcohol testing prior to employment.
We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
Work Location: In person
