Job Summary
We are seeking a detail-oriented Dispatch Admin & Customer Service Coordinator to join our team. This role is vital in managing transportation logistics, coordinating shipments, and providing exceptional customer service. The ideal candidate will possess strong communication skills, proficiency with various management systems, and the ability to handle multiple tasks efficiently in a fast-paced environment. This position offers an opportunity to contribute to our supply chain operations and enhance client satisfaction through effective coordination and administrative support.
Duties
- Manage transportation scheduling and dispatch using Transportation Management Systems (TMS) such as SyteLine and AS400.
- Coordinate freight shipments, shipping, and receiving activities to ensure timely delivery and pickup.
- Maintain accurate data entry related to shipments, inventory, and customer orders.
- Utilize multi-line phone systems to handle customer inquiries, provide updates, and resolve issues with professionalism and courtesy.
- Support supply chain operations by tracking freight status, analyzing shipment data, and preparing reports for management.
- Collaborate with 3PL providers to streamline logistics processes and resolve any discrepancies or delays.
- Assist with shipping documentation, freight analysis, and inventory management tasks as needed.
- Ensure compliance with company policies and industry regulations related to transportation and logistics.
Skills
- Proficiency with Transportation Management Systems (TMS), SyteLine, AS400, and shipping & receiving software.
- Strong data entry skills with high accuracy and attention to detail.
- Excellent analysis skills for evaluating shipment data and identifying process improvements.
- Effective communication skills, including phone etiquette and professional interaction via multi-line phone systems.
- Ability to multitask efficiently in a fast-paced environment while maintaining organization.
- Strong typing skills for quick data input and documentation.
- Knowledge of supply chain principles, freight management, and third-party logistics (3PL) operations.
- Exceptional organizational skills combined with a proactive approach to problem-solving. This role is essential for maintaining efficient logistics operations while delivering outstanding customer service. The successful candidate will be a key contributor to our supply chain success through effective coordination, communication, and administrative excellence.
Pay: From $36,709.44 per year
Work Location: In person
