At The Vanity Lab, every phone call is an opportunity to change how someone feels about themselves. It’s the first impression. The first moment of trust. The beginning of a transformation.
We’re looking for a Patient Communications Specialist (Phone Conceierge) who doesn’t just answer calls…
but guides, connects, educates, and converts. Someone who is passionate about skincare, aesthetics, and helping people feel confident in their own skin. Someone who thrives in a high-performance, high-standard environment. Someone who takes pride in turning every inquiry into a meaningful experience. If you are driven, detail-oriented, and energized by both people and performance, keep reading.
What You’ll Be Responsible For:
You will be the voice of The Vanity Lab. The person who ensures every patient feels confident, informed, and excited before they ever walk through our doors.
Your Impact
- Convert inbound inquiries into booked consultations and treatments
- Guide patients through their decision-making with confidence and care
- Match the right patient with the right treatment and provider
- Optimize schedules to ensure maximum utilization and flow
- Deliver an exceptional, polished, and trust-building experience on every call
What Success Looks Like:
You are not just measured by activity. You are measured by results and experience.
- 90%+ booking conversion rate
- <5% cancellation / no-show rate
- 80%+ schedule utilization
- Consistently exceptional patient call experience
What You Bring:
- Experience in sales, customer service, or call-based roles (aesthetic or medical industry is a strong asset)
- A genuine passion for skincare, beauty, and helping people feel their best
- Confidence in guiding conversations and making recommendations
- The ability to build trust quickly and handle objections with ease
- Strong attention to detail and organizational skills
- A natural ability to stay calm, professional, and solutions-focused in any situation
Who You Are (This Matters Most):
You don’t just “fit the role.” You embody how we work.
Committed to Excellence
You sweat the details. You prepare, not just react.
You don’t settle for good enough, and it shows in every interaction.
Pursue Greatness
You want to grow. You seek feedback. You push yourself to get better every day.
Integrity in Everything You Do
You are honest, accountable, and follow through on what you say you will do.
Create the Future
You take ownership. You bring ideas. You think beyond today and contribute to something bigger.
Stronger Together
You are a team player. You communicate openly, support others, and contribute to a positive, high-trust environment.
Why The Vanity Lab?
We are building something special.
A clinic where clinical excellence meets elevated patient experience.
Where the team holds each other to a higher standard because we care.
Where growth, learning, and collaboration are part of how we operate every day.
This is a place for people who want more than just a job.
It’s for people who want to be part of a high-performing, values-driven team that is shaping the future of the beauty and skincare industry.
If This Sounds Like You…
You don’t wait to be told what to do.
You take ownership.
You care deeply about people and results.
And you’re ready to be part of a team that expects excellence.
We want to hear from you.
Apply today and show us why you belong at The Vanity Lab.
Pay: $20.00-$25.00 per hour
Expected hours: 40.0 per week
Benefits:
- Dental care
- Extended health care
- Vision care
Work Location: In person
