MANAGER (FUZZ WAX BAR Ajax)
OVERVIEW
Who We Are: Fuzz Wax Bar is Canada's leading provider of membership-based wax services. We are experts in our craft and continually elevate the industry standard through transparent and supportive client experiences. Our company has 13 locations across Canada with great expansion plans in progress.
The Role The Manager at Fuzz Wax Bar is a passionate leader who is always seeking continuous improvement and is excited to take on all aspects of the customer experience, including store operations, training, employee management, visual merchandising, and asset protection. They are someone who likes to take on new challenges and is excited to assume all managerial duties. Does this sound like you? We'd love to hear from you!
RESPONSIBILITIES
· Coaching, and motivating your team to drive sales and deliver exceptional customer experience
· Ensuring high levels of customer satisfaction by being knowledgeable on all products and services offered, and teaming up with the team to provide outstanding service from start to finish
· Delivering sales, customer experience, merchandising, visual, loss prevention, inventory management and operational excellence
· Acts as a partner between members, clients, Frontlines, Fuzzologists and store leadership
· Be a schedule master and optimize appointment bookings to increase location efficiency
· Keep updated on new training and policies changes and be willing to be agile on learning and implementing new processes
· Maintains an awareness of all things Fuzz, from marketing initiatives, member’s perks, policies and procedures, and current or upcoming product / trends
· Contributes to a positive and inclusive work environment
QUALIFICATIONS
· Demonstrated leadership ability with at least 2 years of experience in a customer-facing sales setting
· Confident and comfortable engaging customers to deliver an elevated experience
· Motivated to achieve great results because of one's enthusiasm from interacting with customers and wax-care products and services
· Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing service environment
· Ability to report on results and to coach and empower team to success
· Ability to work without necessary supervision and deliver high results
· Strong cognitive skills, including decision making and financial analysis
· High level of ethics, values, integrity, and trust
· Flexible availability – Fuzz wax bar operating hours are generally 8am to 9pm – Schedule requires a minimum of 2x opening shifts and 2x closing shifts every week and requires working on weekends
WHAT FUZZ OFFERS
· Predictable schedule, thanks to a membership-based clientele
· Employee health benefits program
· Complimentary waxing
· 20% off Fuzz products and 15% off all other retail
· Fuzz employee referral program
· Full Fuzz training and ongoing learning
· Professional growth opportunities
Job Types: Full-time, Contract
Job Types: Full-time, Permanent
Pay: $51,000.00-$55,000.00 per year
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care
Education:
- Secondary School (preferred)
Experience:
- retail management: 1 year (preferred)
Work Location: In person
