Under the supervision of the Manager of Support Services, the Clinical Supervisor (Addictions Response Services) is responsible to provide overall clinical supervision to the Addictions Response Workers. The Clinical Supervisor, with minimal direction, with respect to business objectives and company philosophy, provides strong management to assigned staff using advanced technical skills with tactical leadership skills. Contributes to the solution of complex technical problems, with senior level skill.
The Clinical Supervisor is responsible for directing the daily operations of clinical team members, including providing clinical direction and consultation for cases of assigned staff. Supervises, trains and monitors performance of clinical team. Provides clinical back-up on complex situations and cases. Consults with client representatives, proposes delivery options and ensures efficient delivery of services. Reviews all court reports, ensures timely submission and prepares staff to testify in court. Ensures court directives are adhered to by organization. Prepares reports as required.
The Clinical Supervisor makes business decisions/exercises judgment within policies & contributes to the solution of complex technical problems. Alters approach or recommends broader procedural changes to improve effectiveness of group. Decisions may affect effectiveness of a program, service and its people.
- Receive and assign cases to supervisees as determined at the Intake team meeting and according to workload.
- Provide case relevant information to the workers in regards to services, organizations and groups.
- Ensure the provision of services to those individuals and families in need of assistance in the areas of:
- Addictions Response Services.
- Any other cases as deemed necessary by Intake Status meetings. Participate in the development of new and revised procedures in delivery of client services.
- Identify training needs, deliver training when available, and provide sharing of knowledge or skills to staff.
- Acquire & review material relevant to cases e.g. current methods, trends & needs of staff.
- To assist the Manager of Support Services to develop, implement and evaluate program activities
- Provide clinical supervision, as required, for after-hour services and crisis situations.
- Provides leadership and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. This includes recruiting appropriate staff, addressing complaints, resolving problems; training employees, directing specific work, appraising performance and recommending terminating employees, when necessary.
- Establishes regular staff meetings to support plans, communications, tracking of work and team building.
- Discusses and review service plans, service goals and/or objectives with workers and determines with staff or Team Leaders, the proper action to take on cases.
- Ensures the progression & supervision of all cases.
- Provide clinical direction and assistance to case managers in conjunction with the Team Leader or their staff.
- Observes and note patterns and themes in service delivery and articulates these to the addictions team, Team Leaders and Managers.
- Provides clinical direction and assistance to Prevention & Support activities of KSCS.
- Reviews all Court Reports, ensures they are submitted to the court in a timely manner and prepares staff members to testify in Court when required.
- Participates in multi-disciplinary team meetings, such as case reviews, case conferences, Placement and Review Meetings, planning sessions and any other team meeting as appropriate.
- Ensures case reviews are conducted with appropriate case manager.
- Ensures multi-disciplinary team approach is followed when developing service plans with workers for his/her clients, to ensure sharing of information, joint intervention planning, where appropriate and gaining input.
- Acts as a consultant by providing information and technical expertise as required.
- Reviews the records of files, assigns authorities, closes files, and provides information within the Case Manager Recording System.
- Approves Record of Approvals, training requests, expenses, vacation requests, and timesheets.
- Assists in developing an action plan & supports the logistics of emergency interventions when required in support of other disciplines.
- Reviews all minutes from intake meetings, case reviews, case conferences and service planning meetings and ensures follow up.
- Tracks and submits yearly stats.
- Participates in regular supervisory session with the Manager of Support Services
Performs any other job-related duties as may be required by the immediate Supervisor.
- Environment: Regular work week, occasional flex.
- Stress factor: Moderate stress (some periods of high stress).
- Deadlines: Some tight deadlines (unplanned).
- Team Work: Frequently requires a level of collaboration and cooperation to get work or projects complete.
- Advising: Frequently provides information that must be understood and explained.
- Training: Commonly performs the task of providing training to stakeholders or clients.
- Leadership: Frequently provides a high quality of leadership required in relation to internal and external partnerships.
- Negotiations: Occasionally needs to negotiate internal or external agreements.
- To provide services in a manner consistent with terms and conditions of the employment agreement, the personnel policies, standard operating procedures and directives.
- To ensure accountability of the addictions response cases and/or S5 cases as required.
- To ensure accountability to multidisciplinary team work.
- To ensure that the recordings for all assigned cases, are accurate, timely and all contents/elements are in place;
- To be accountable and hold others accountable for decisions made.
- To ensure that all aspects of a case are addressed.
- To provide professional, trustworthy and tactful clinical supervision to addictions response staff.
- To operate as part of a multi-disciplinary team involving Support and Prevention Services.
- To keep up to date with the developments and new trends in the field of clinical services, more specifically addictions services.
- To maintain confidentiality practices.
- Must be an active member of the Professional Order of Social Workers or the Acquired Rights List with three (3) to five (5) years of experience as a supervisor.
- Thorough knowledge of substance abuse, cause and effects, evidence-based models of treatment, intervention and his/her application to diverse populations
- Experience in working with intergenerational trauma.
- Excellent time management skills and ability to multitask.
- Excellent verbal and written communication skills.
- Strong writing and editing skills.
- Experience in supervising employees.
- Ability and skill set to work with staff who deals with children, adolescents, adults, elderly and couples.
- Ability to deal with confrontation and interpersonal conflict.
- Ability to observe and note patterns and themes in service delivery and clearly articulate these to Team Leaders & managers.
- Ability to use computer programs (Outlook, Excel, Word, Database, etc.)
- Teaching skills.
- Ability to draft memos, letters and use of spreadsheets for budgets.
- Valid driver’s license and access to a vehicle is a requirement.
- Ability to travel due to court appearances, etc.
- Ability to deal with high stress.
- Ability to work varied hours depending on demands of the position including flexible hours, evenings and/or weekends.
- Knowledge of clinical procedures and practices.
- Knowledge of Kanien’keha and French.
