Executive Director
Employee Services, Finance & Business Operations
Vancouver, BC
In accordance with the Purpose, Vision, Values and Coast Salish Teachings, and strategic directions of Provincial Health Services Authority (PHSA), safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
PHSA plans, manages and evaluates selected specialty and province-wide health care services across BC, working with the five geographic health authorities to deliver province-wide solutions that improve the health of British Columbians. PHSA embodies values that reflect a commitment to excellence.
The Executive Director (ED), Employee Services reports to the Vice President, Finance and Business Operations and Chief Financial Officer, and is accountable for directing and overseeing payroll, employee records & benefits, workforce management services, and related business applications that support payroll and human resources across multiple health authorities in a complex provincial environment. The position does this while delivering on the department’s three goals of engaging and inspiring teams, growing a culture of client-centered service, and ensuring continuous improvement & operational excellence.
In collaboration with the VP/Chief Financial Officer and other executive members, this position makes decisions on behalf of PHSA that have broad organizational and provincial implications and complexity. The ED provides strategic and operational leadership to ensure effective service delivery, operational excellence, key partner engagement, and continuous improvement in support of organizational priorities. The role also supports the implementation of strategic and operational initiatives within an evolving provincial service delivery environment.
What you’ll do
- Work as a member of PHSA’s leadership team to advance the purpose, vision and values of the organization in support of the mandate and service plan deliverables, including contributing to enterprise-wide transformation and system evolution. As a senior member of the Finance and Business Operations Department, contribute to organizational strategy, planning and problem solving, while leading a large staff.
- Provide strategic and operational guidance to a large, multidisciplinary (payroll, employee records & benefits, and workforce management) province-wide team to support the overall objectives and delivery of effective, efficient and culturally safe client service.
- Provide leadership in managing organizational change and supporting evolving service delivery models, ensuring continuity of service, workforce stability, and effective partner alignment. Plan for future growth and improved service levels and effectiveness by monitoring and evaluating program performance and the achievement of PHSA goals within an evolving provincial service delivery context. Continually seek opportunities for continuous improvement, operational excellence and alignment with emerging organizational models.
- Manage and ensure the effective and efficient utilization of the portfolio operating and capital budgets, allocate resources and approve budget recommendations. This includes providing periodic reports, forecast projections, and initiating current and future service adjustments.
- Establish strong working relationships including internally with the Executive Leadership Team members and other organizational leaders, and externally with HA executive partners, Ministry of Health executives, and PHSA Board Members.
- Coach, guide and model key behaviours to create a respectful and motivating team environment that supports individual and group performance. Build an idea-friendly organizational culture with a cornerstone of innovation.
- Represent PHSA and its interests at various venues in discussions and/or negotiations with government, and the regional HA providing or requiring support services from the organization. This includes developing and negotiating service level agreements and supporting metrics to ensure quality and clarity between all partners and parties.
- Foster key contacts with executive leaders, senior leaders, partners within HA, external consultants/vendors and unions as well as partners at all levels to consult, obtain feedback, negotiate and ensure commitment to service delivery and advancement of organizational priorities.
- Develop effective and efficient communication mechanisms through continual liaison and negotiation with all customers and internal and external partners to address issues, and identify improvements to maximize efficiencies.
- Support PHSA’s North Star Priorities and the eradication of Indigenous-specific racism through thoughtful and inclusive leadership and meaningful efforts.
What you bring
Qualifications
- A level of education, training, and experience equivalent to a Master’s degree in Business Administration, Management, Human Resources, Accounting or Finance and a minimum of fifteen (15) years of experience in senior management leadership roles navigating in a complex partner environment, that includes experience with project management, strategic planning, budgeting, and leading large-scale organizational change and transformation initiatives within complex, multi-partner environments. A professional designation (e.g. CPA, CPHR, PMP) is desirable and experience in provincial government or healthcare is an asset.
- Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility. Demonstrated knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts, underpinned by significant expertise in Indigenous-specific mandates. This includes a clear understanding of and commitment to eradicating Indigenous-specific racism and discrimination. Additionally, it involves embedding Indigenous Cultural Safety and Humility, and an advanced expertise and unwavering dedication to engaging with diversity, centering equity, and advancing inclusion (DEI).
- Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Finance & Business Operations contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study, Anti-Racism Data Act, BC Human Rights Code - and how they intersect across the health care system.
Core Competencies
- Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated leadership in breaking down barriers and ensuring an environment of belonging and Indigenous Cultural Safety. Demonstrates action-oriented practices addressing Indigenous-specific racism and dismantling systems of oppression, as well as confronting/addressing broader issues of racism and discrimination. Exhibits strong DEI and anti-racism competencies/skills to lead by example fostering a culture of continuous learning, equity, inclusion and belonging.
- Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).
Skills & Knowledge
- Brings an understanding of Indigenous-specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated leadership in breaking down barriers and ensuring an environment of belonging and Indigenous Cultural Safety.
- Proven ability to manage and develop a team, while promoting a healthy work environment that encourages innovation, laughter and empowerment. Considerable knowledge of and experience in exercising independent judgment in reaching decisions when dealing with issues and functional responsibilities.
- Demonstrated ability to build positive relationships with senior partners. Demonstrated strategic and decisive leadership capabilities in the areas of leading self, caring about and engaging others, driving change, and achieving results.
- Excellent communication skills (verbal and written) with an ability to safely facilitate, negotiate, and persuade others while influencing change and decision making within a broad organizational perspective.
- There must be a sincere interest and passion for healthcare and public service. Demonstrated creativity and problem-solving ability to manage provincial programs. Client-service orientation, as is the ability to continuously seek and improve service delivery, standards and practices.
- Demonstrated ability to identify emerging initiatives, trends and industry best practices while ensuring full consideration in the development and implementation of service delivery goals and objectives.
- Experience supporting or leading large-scale service transitions, consolidations, or shared services models (e.g., provincial or multi-organization environments) is highly desirable.
- Demonstrated deep understanding of their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Able to articulate and share this journey to motivate and inspire others.
- Demonstrated knowledge of the social, economic, political realities of settler-colonialism and impacts on Indigenous peoples in social and health contexts as well as knowledge and understanding of, and commitment to upholding legislative obligations and provincial commitments in the foundational documents: Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, and the Distinctions Based Approach.
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our 2,000+ in-house courses including a range of experience level, profession-specific, or other essential training on Indigenous Cultural Safety; Indigenous-specific anti-racism; Diversity, Equity, Inclusion and accessibility, mental health and well-being, and more.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Job Type: Regular Full-Time
Salary Range: $174,258 - $261,387. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1770 West 7th Avenue, Vancouver, BC V6J 4Y
Closing Date: Applications Accepted Until Filled
Hours of Work: 08:00-16:00 Monday-Friday
Requisition #: 201379E
What we do
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.
One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at [email protected].
Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.
Attention current employees of PHSA:
You must apply via your internal profile at http://internaljobs.phsa.ca.
The internal job posting expires on July 17, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail [email protected] with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.
If you have not yet set up an internal profile, please e-mail [email protected] with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.
If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at [email protected].
