Overview
We are seeking a detail-oriented and proactive Cross Border Dispatcher to join our logistics team. This role is essential in coordinating cross-border freight shipments, ensuring seamless communication between carriers, customs, and clients. The ideal candidate will possess strong communication skills, proficiency with transportation management systems, and a solid understanding of supply chain operations. This position offers an opportunity to work within a dynamic environment focused on efficient freight management and international shipping processes.
Responsibilities
- Coordinate and monitor cross-border freight shipments to ensure timely delivery.
- Utilize transportation management systems (TMS) and SyteLine to schedule, track, and update shipment statuses.
- Manage shipping & receiving documentation, including customs paperwork and compliance requirements.
- Communicate effectively with carriers, customs brokers, and clients via multi-line phone systems and professional phone etiquette.
- Perform data entry tasks accurately within AS400 and other logistics software platforms such as Freight and Shipping & Receiving modules.
- Analyze shipment data to identify potential delays or issues and implement solutions proactively.
- Collaborate with 3PL providers to optimize supply chain efficiency.
- Maintain organized records of shipments, invoices, and related documentation for audit purposes.
- Assist in problem-solving related to freight discrepancies or delays through effective analysis skills.
Requirements
- Proven experience with transportation management systems and Freight software platforms.
- Strong understanding of supply chain processes, including shipping & receiving procedures.
- Experience working with 3PL providers and managing freight logistics across borders.
- Excellent data entry skills with high accuracy; proficient typing speed.
- Strong analysis skills to interpret shipment data and resolve issues efficiently.
- Effective communication skills, both verbal and written, with professional phone etiquette in multi-line phone system environments.
- Ability to handle multiple tasks simultaneously while maintaining attention to detail.
- Knowledge of customs regulations and cross-border shipping requirements is preferred. This role is integral to maintaining the efficiency of our international freight operations and offers an engaging environment for professionals eager to develop their logistics expertise within a collaborative team setting.
Pay: $70,000.00-$80,000.00 per year
Benefits:
- Casual dress
- Dental care
- Life insurance
- On-site parking
- RRSP match
- Vision care
Work Location: In person
