About Us
We're a boutique digital marketing agency specializing in helping dental practices across North America grow through Google Ads, SEO, websites, and digital marketing strategy. We believe in hiring experienced, talented people who take pride in their work. Our team is fully remote, collaborative, and focused on delivering exceptional service to our clients.
We're looking for a highly organized Client Operations Coordinator who enjoys keeping projects moving, communicating with clients, and ensuring that no detail gets overlooked.
About the Role
This is a client-facing operations role that combines communication, organization, and light technical work. You'll help manage day-to-day client requests, coordinate projects across our team, perform simple website updates, and ensure our clients receive a consistently outstanding experience.
You'll work closely with our leadership, SEO specialists, Google Ads team, and developers to keep projects on track and clients informed.
ResponsibilitiesClient Communication
- Respond to routine client emails in a professional and timely manner
- Follow up with clients on outstanding requests and action items
- Keep clients informed of project progress
- Schedule meetings and coordinate appointments
- Escalate technical or strategic questions to the appropriate team member
Website Updates
- Make routine WordPress updates, including:
- Updating office hours
- Editing website content
- Replacing images
- Publishing blog posts
- Updating promotions and service pages
- Adding or removing staff profiles
- Perform basic quality assurance before website changes go live
Operations & Account Administration
- Follow up on Google Ads advertiser verification requirements
- Assist with Google Business Profile verification tasks
- Monitor and follow up on declined Google Ads payment methods
- Follow up on outstanding client invoices
Project Coordination
- Keep project management software up to date
- Coordinate work between internal team members
- Ensure client requests are assigned and completed
- Monitor deadlines and follow up on overdue tasks
- Help improve internal processes and documentation
Qualifications
We're looking for someone who is:
- Exceptionally organized
- Detail-oriented
- A strong written communicator
- Comfortable working independently
- Friendly and professional with clients
- Able to manage multiple priorities simultaneously
Required Experience
- Experience using WordPress
- Excellent written and spoken English
- Experience in a customer service or client-facing role
- Comfortable learning new software and systems
- Strong organizational and time management skills
Nice to Have
- Experience working at a digital marketing agency
- Familiarity with Google Ads
Compensation
- Competitive salary based on experience
- Fully remote position
- Opportunities for career growth as the company continues to expand
If you enjoy organization, solving problems, working with clients, and helping a team operate efficiently, we'd love to hear from you.
Job Types: Full-time, Part-time, Contract
Work Location: Remote
