Eyecare Consultant (Customer Experience Associate) - Specsavers Fairview Mall | North York, ON
Optical or Optometry experience is an asset, but not required. Full training provided.
Are you someone who naturally connects with people? Do friends and family describe you as welcoming, approachable, and easy to talk to?
At Specsavers Fairview Mall, we're looking for an Eyecare Consultant who enjoys helping people, building relationships, and creating exceptional customer experiences.
Specsavers is one of the world's fastest-growing optical retailers, with more than 2,700 locations worldwide and a rapidly growing presence across Canada. As we continue to expand, we're looking for great people who want to grow with us.
At Specsavers, people always come first—our customers, our patients, and our team. We believe in creating a workplace that is supportive, rewarding, and genuinely enjoyable to be part of.
What You'll Do
As an Eyecare Consultant, you'll be the first friendly face our customers meet. You'll help people find eyewear they love, support them throughout their eyecare journey, and ensure every visit feels welcoming and memorable.
Your day may include:
- Welcoming customers and creating a positive in-store experience
- Helping customers choose frames that suit their style, lifestyle, and prescription needs
- Explaining products, promotions, and services in a clear and helpful way
- Supporting first-time contact lens wearers
- Performing pre-testing procedures such as retinal imaging, visual field testing, and pressure checks (training provided)
- Adjusting and fitting eyewear for comfort and accuracy
- Processing eyewear and contact lens orders
- Booking appointments and following up with customers
- Working collaboratively with the store team to deliver exceptional service
Our goal is simple: every customer should leave not only seeing better—but feeling better too.
What We're Looking For
We're looking for someone who genuinely enjoys working with people and takes pride in providing outstanding service.
You'll thrive in this role if you:
- Love building meaningful relationships with customers
- Naturally make people feel comfortable and welcomed
- Have strong communication skills and enjoy engaging with others
- Stay organized and composed in a busy retail environment
- Enjoy helping customers make confident decisions
- Are dependable, adaptable, and a team player
- Are available to work retail hours, including evenings and weekends
Previous experience in retail, hospitality, customer service, concierge, sales, or optical is considered an asset, but is not required.
What We Offer
Health & Wellness
- Extended health benefits
- Employee Assistance Program with access to counselling, health coaching, financial and legal support
Time Off That Counts
- 3 weeks paid vacation (FT)
- Paid birthday leave (FT & PT)
- Paid volunteer day (FT & PT)
- 6 Sick days (FT & PT)
Exclusive Perks
- Two free pairs of glasses annually
- Excellent employee discounts on eyewear and contact lenses
Learning & Growth
- Comprehensive training program
- Ongoing development and coaching
- Opportunities for career advancement within a growing global brand
If you're looking for a career where you can make a positive impact every day while working alongside a supportive team, we'd love to hear from you.
Apply today and start your journey with Specsavers Fairview Mall.
Job Types: Part-time, Permanent, Fixed term contract
Pay: From $17.60 per hour
Benefits:
- Flexible schedule
- On-site parking
- Paid time off
- Store discount
- Wellness program
Ability to commute/relocate:
- North York, ON M2J 5A7: reliably commute or plan to relocate before starting work (required)
Experience:
- Optical/Optometry: 1 year (preferred)
Language:
- any additional languages (preferred)
Work Location: In person
