SHAW Lab Group in North York, ON is looking for a full-time Customer Service Representative who demonstrates professionalism, patience, and people-first attitude. The Customer Service Representative must have excellent written and verbal communication. Qualified applicants know how to demonstrate confidence, understanding and urgency.
Job Type: Full Time
Work Location: 105 Bentworth Ave, Unit 1
Workdays: Monday to Friday Shift
Hours: Business hours 8:30 AM – 5:00 PM (Flexibility required)
Shift Duration: 8 hours per day
Responsibilities:
- Answer 40-60 calls per day
- Multi-task: simultaneously listen and enter data
- Ship/ receive dental cases
- Schedule dental cases (average of 20 per hour)
- Schedule courier pick ups
- Provide knowledgeable answers to questions about product, pricing, and case status
- Work with internal departments to meet customer's needs
- Achieve individual/team goals and KPI's
- Ability to navigate multiple systems to accurately document and research customer information
- Other administrative duties assigned by management
Qualifications
- At least 1 - 3 years of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Knowledge or experience in the dental industry is an asset
- Attention to detail
Compensation: Based on experience. Medical and Dental benefits. 2 weeks of paid vacation
Job Types: Permanent, Full-time
Benefits:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Tuition reimbursement
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
- This posting is for a current vacancy.
- Artificial Intelligence (AI) is not used to screen, assess, or select applicants in our hiring process.
Job Type: Full-time
Pay: From $43,000.00 per year
Benefits:
- Dental care
- Flexible schedule
- Paid time off
- Vision care
Ability to commute/relocate:
- Toronto, ON M6A 1P6: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you legally entitled to work in Canada?
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (required)
Language:
Location:
- Toronto, ON M6A 1P6 (required)
Work Location: In person
