Position Type: Seasonal, in-person
Location: Abbotsford, BC, Canada
Duration: October 13, 2026 to May 30, 2027; extension of contract possible
Hours will be scheduled based on the 2026/27 production and performance schedule： https://www.gallery7theatre.com/2026-2027-theatre-season. Applicants must be available for all scheduled shifts and performance dates.
Typical shifts may include afternoon, evening, and weekend hours. Applicants must be available for all scheduled shifts and performance dates. Hours may vary from week to week.
Salary: $18.25 per hour, two complimentary tickets to each production
Who We Are
Gallery 7 Theatre is a community-based, semi-professional theatre company based in Abbotsford, BC, that is passionate about creating entertaining and thought-provoking theatre. We explore the spiritual, relational, and social aspects of the human experience with a vision towards hope, reconciliation, and redemption. Gallery 7 Theatre has been in continuous operation for 35+ years and we have produced more than 130 productions. Our recent 2025/2026 season welcomed nearly 18,000 theatre fans from across the Fraser Valley. We are an incorporated Society and a registered Charity that is in a period of growth, expanding our audience, staff, and impact in the community.
We are looking for someone who is excited to be a vital contributor to that growth—someone who is ready to take ownership, bring new ideas, and help strengthen the people, systems, and experiences that support G7’s continued success.
Who You Are
You are a welcoming, friendly, and service-minded person who enjoys creating positive experiences and helping people. You are comfortable communicating with patrons by phone, email, and in person, and you have a strong attention to detail when handling ticket sales, exchanges, payments, and customer information. You stay calm and professional when challenges arise and are confident in finding practical solutions to patron questions or concerns. You are organized, dependable, and comfortable working independently in a busy live-performance environment. Strong problem-solving skills are essential, as you are able to think on your feet, adapt to changing circumstances, and find practical solutions when challenges arise.
You are willing to learn and use ticketing, point-of-sale, and other box office systems, and you understand the importance of accuracy when handling transactions and patron information. Whether you are answering a phone call, helping a patron find the right seats, resolving a ticketing issue, assisting volunteers, or supporting the Front of House team before a performance, you understand that every interaction is an opportunity to reflect the warmth and professionalism of Gallery 7 Theatre.
You care about people, take pride in providing excellent customer service, and understand that the Box Office is often one of the first points of contact between Gallery 7 Theatre and its patrons. You are not simply processing tickets—you are helping create a welcoming experience from the moment people plan their visit to the moment they walk through our doors.
Job Description
This position requires the successful candidate to be available to work during the scheduled performances of productions throughout our 2026/27 theatre season. Hours will be scheduled based on the production and performance schedule, and applicants must be available for all scheduled shifts. For specific production dates and show times, please see our website at www.gallery7theatre.com.
General Responsibilities
- Champion the mission, vision and values of Gallery 7 Theatre and Performing Arts Society in all aspects of job activities.
- Create a welcoming, fun, and professional experience for volunteers, staff, and audiences.
- Review, follow and/or enforce Box Office & Front of House policies, procedures & emergency protocols.
- Participate in an annual performance review, to be conducted by the Development and Operations Manager.
- Manage shared email inboxes, including info@ and boxoffice@, responding to inquiries in a timely and professional manner.
Box Office & Patron Services
- Manage and conduct preshow and on-site box office sales, exchanges, donations, and will-call services before performances in accordance with the Society’s sales, exchange, and refund policies.
- Review and respond to box office emails and phone calls at the office and on-site at performance venues prior to performances.
- Handle all patron interactions in a polite & professional manner and, in the case of issues, questions or concerns, with the intent of reaching mutually satisfying solutions.
- Act as the main staff point of contact for onsite volunteers and production team members regarding box office needs before performances on site and in the office.
- Trouble shoot and resolve issues with onsite scanners, ticket printing, and Box Office software and hardware.
- Ensure all box office P.O.S. hardware and cash boxes are secured following each performance.
- Assist the Development and Operations Manager with administrative tasks as time allows.
Support Responsibilities
FOH Responsibilities
- Provide support to the House Manager and FOH team as needed before and during performances.
- Assist with patron questions or concerns that require coordination with the FOH team.
- Assist the House Manager and FOH team during emergencies or unexpected situations.
- Provide basic support and direction to FOH volunteers as needed.
Administrative
- Assist the Development and Operations Manager with community outreach and engagement activities.
- Help maintain and update community outreach and contact lists.
- Assist with preparing sponsorship and partnership agreements and other related documents as directed.
- Assist with tracking outreach activities, responses, and follow-up actions.
Experience
Required
- A commitment to the mission, vision, and values of Gallery 7 Theatre.
- Excellent customer service skills and comfort communicating with the public by phone, email, and in person
- Flexible availability, including evenings and weekends during production weeks.
- Excellent written and verbal communication skills.
- Strong computer skills and proficiency with Microsoft Office, Google Workspace, email, and other common digital tools.
- Proficiency with point-of-sale systems (Spektrix or similar ticketing platforms), or the ability to learn and effectively use ticketing, database, and computer systems.
- A genuine passion for live theatre and the arts.
- Successful completion of a criminal record check as a condition of employment. Gallery 7 Theatre will reimburse the successful candidate for this check.
- Strong organizational skills and the ability to manage multiple deadlines in a fast-paced environment.
- Ability to work independently, manage priorities, and meet deadlines with minimal supervision.
Assets
- Relevant experience in theatre, arts administration, event operations, customer service, or nonprofit organizations.
- Experience supporting volunteers, community programs, or public-facing events.
- Experience with administrative coordination and office systems.
- Valid Class 5 driver’s licence and access to reliable transportation.
How to Apply
Interested candidates are invited to submit a cover letter and professional resume outlining their relevant experience and interest in the role.
Please send applications to:[email protected]
This employment opportunity is open to all individuals who meet the qualifications and requirements outlined above. Please understand that only candidates selected to proceed to the next stage of the process will be contacted.
Application Deadline: September 30, 2026, or until the position is filled.
Expected Start Date: October 13, 2026
Working Conditions
This is a seasonal casual position for the 2026/27 theatre season. Hours will be scheduled based on the production and performance schedule, with most shifts taking place before and during performances.
This is an in-person position. Typical shifts may include afternoon, evening, and weekend hours. Applicants must be available for all scheduled shifts and performance dates. Hours may vary from week to week.
Pay: $18.25 per hour
Benefits:
Ability to commute/relocate:
- Abbotsford, BC: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- Driving Licence (required)
Location:
- Abbotsford, BC (required)
Work Location: In person
