Job Posting
Caseworker/Supportive Employment and Training Facilitator
TITLE: SUPPORTIVE EMPLOYMENT AND TRAINING FACILITATOR
LOCATION(S): Ottawa
SALARY: $53,633.18- $60,705.12
HOURS: 40-hour work week (35 working hours plus 5 hours allocated to daily half hour paid lunches and unpaid breaks). Eligible for benefits
TERM: 1 year Contract with Strong Possibility of Renewal
EMPLOYER: John Howard Society of Ottawa
HOW TO APPLY: Please submit your cover letter and resume through the John Howard Society of Ottawa’s website, under the Careers tab at: https://johnhoward.on.ca/ottawa/careers/
CLOSING DATE: Thursday July 23rd, 2026
About the environment: Employees at JHS Ottawa say the organizational culture is supportive, innovative, and focused on creating a caring environment for both clients, and staff. At JHS Ottawa, you will find an employer that celebrates the uniqueness of each of its staff members and is committed to promoting an engaging working culture where all employees are encouraged to live their strengths and realize their potential. JHS Ottawa will provide permanent new employees access to a benefit plan, four weeks vacation annually, a Defined Contribution Pension Plan after eligibility waiting period, and opportunities for continual learning and development.
About who we support: Our employees are supporting a diverse client group including youth and adults, all genders, from a wide cross section of social, ethnic, linguistic and cultural backgrounds who are representative of our broader community. We are accountable to the people we serve by providing the highest quality of service with integrity through the delivery of responsive, innovative and evidence-informed approaches.
About diversity at JHS Ottawa: The John Howard Society of Ottawa is committed to reflecting and responding to the diversity of the people and communities we serve and is seeking that diversity in applicants for this position. We welcome candidates from racialized persons/persons of colour, Indigenous People, women, persons with disabilities, persons who identify as 2SLGBTQ+, and all candidates who contribute to furthering the diversity of ideas. We also recognize that people from diverse groups have different needs and require different solutions to gain equal opportunity for success in the hiring process. If you require any accommodation during the interview process, please let us know.
About the Program:
Trade Able and Arches Supportive Employment Services works with individuals who experience barriers such as mental health, substance use, or justice involvement and helps them find and maintain meaningful employment opportunities including apprenticeships in the trades. We recognize that individuals may be in different places in their employment journey and we tailor our approach accordingly. This can include education and career exploration, mentorship, goal setting, access to employment training, job search and application, writing resumes and cover letters, interview preparation, advocacy for the jobseeker to employers, on-the-job support, accommodations and disclosures, and assistance with upward career mobility.
About the Role:
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Provide a range of direct individualized services to clients, including intake, needs assessments, mental health support, job search and on-the-job support
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Assist clients with career exploration, resume preparation, job search strategies, interview skills, coaching and mentoring
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Connect with prospective employers, unions, apprenticeship sponsors, and training providers to develop employment, apprenticeship, and training opportunities for clients
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Connect with existing and prospective community partners to facilitate pre-employment training and other employment-related supports
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Confidently facilitate engaging workshops, information sessions, and group presentations for clients and community partners
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Organize and facilitate information sessions, networking opportunities, and employer engagement events
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Explore new resources and opportunities in response to emerging client and labour market needs
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Maintain current knowledge of community resources, labour market trends, and apprenticeship pathways to support informed career planning and referrals
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Maintain accurate, timely, and detailed electronic client records, case notes, data entry, customized resumes and cover letters, and program reports in accordance with department procedures and reporting requirements
As the successful candidate, you have:
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Education: University degree/College diploma in Education or Social Sciences
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Experience in employment Services, workforce development, skilled trades, apprenticeship, recruitment or business development is considered an asset
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Experience working with marginalized clients who face many barriers to employment
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Experience managing a large caseload while balancing competing priorities
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Demonstrated experience facilitating engaging workshops, presentations, and group discussions
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Experience developing relationships with employers, unions, community organizations, or industry partners
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Strong computer proficiency (including Work, Excel, Outlook, PowerPoint, virtual meeting platforms, and database/case management systems)
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Strong Attention to detail with experience maintaining accurate electronic documentation, case notes, and reports
You’ll also be prepared to:
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Identify individual needs and connect clients with appropriate services and supports
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Demonstrate strong initiative and the ability to work independently in fast paced environment
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Have excellent verbal and and written communication skills, including confidence presenting to groups and building professional relationships
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Demonstrate excellent organizational skills with the ability to manage multiple priorities and consistently follow established procedures
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Have strong attention to detail and a commitment to producing accurate, high-quality documentation
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Have knowledge of social, environmental, employment, apprenticeship, and cultural issues affecting individuals
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Have a passion for building partnerships and helping individuals overcome barriers to achieve meaningful employment
You’re a fit with our organizational culture, if you mirror our values in the way you work:
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You are committed to providing the highest quality of care for your clients, though responsive, innovative, and evidence informed approaches.
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Driven by curiosity, you adapt to achieve the best results for clients/communities you serve.
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Celebrating the uniqueness and lived experience of every person is part of your nature, and this conviction creates a sense of belonging, safety, and better outcomes for all.
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As a leader, you lead in a way that helps employees live their strengths and reach their potential.
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Lead with compassion and care for others, and help JHS build a culture of listening, mutual support, and meaningful connections.
You’re a fit with our organizational culture, if you believe:
- In building meaningful connections across our programs, partners, and neighborhoods foster inclusion and empowerment.
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In a person-centered approach, recognizing the value, expertise, and capacity of each individual to make choices that lead to their best self.
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That systemic inequalities exist, and that all people have the right to be treated with dignity, to live free from discrimination, to have a home, and to access employment, education, health promotion and other supports.
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In reducing harm to individuals and communities through a non-judgmental approach that builds resiliency and accountability.
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In the capacity of individuals and communities to adapt, change, and grow while promoting the conditions to inspire positive transformation.
We sincerely thank all applicants who express interest in JHS and this position- only those selected for an interview will be contacted.
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