Job Overview
We are seeking a dedicated and customer-focused Technical Support Specialist to join our team. This role involves providing technical assistance and support to clients, troubleshooting issues, and ensuring a seamless user experience. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a passion for helping others resolve technical challenges efficiently. This position offers an opportunity to work in a dynamic environment where your technical expertise makes a meaningful impact on customer satisfaction and operational success.
Duties
- Respond promptly to customer inquiries via phone, email, or chat, providing clear and effective solutions.
- Diagnose and troubleshoot hardware, software, and network issues across various platforms.
- Guide users through step-by-step solutions to resolve technical problems.
- Document all support interactions accurately in the ticketing system for future reference.
- Collaborate with other technical teams to escalate complex issues when necessary.
- Maintain up-to-date knowledge of our products, services, and industry best practices.
- Assist in creating and updating support documentation, FAQs, and training materials.
- Follow up with clients to ensure their issues are fully resolved and satisfaction is achieved.
Experience
- 4+ years of Prior experience in technical support required;
- Strong understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
- Familiarity with networking concepts such as Wi-Fi, VPNs, and routers is a plus.
- Excellent communication skills with the ability to explain technical information clearly to non-technical users.
- Ability to troubleshoot effectively under pressure and manage multiple support requests simultaneously.
- A proactive attitude with a desire to continuously learn new technologies and improve support skills.
This position is ideal for individuals passionate about technology and helping others solve complex problems efficiently while providing exceptional customer service in a professional environment.
Pay: $20.00-$25.00 per hour
Benefits:
Experience:
- Technical support: 4 years (required)
- Microsoft 365 lighthouse: 1 year (preferred)
Language:
- English (required)
- French (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
