Purpose
The Administrative Support Coordinator plays a key role in keeping our business running smoothly. You’ll be supporting the day-to-day operations of the business by acting as the first point of contact for customers, vendors, and visitors while ensuring administrative processes run efficiently cross-departmentally.
In this role, you’ll take ownership of a variety of operational responsibilities, including customer issue resolution, warranty administration, client program administration, office management, and providing administrative support across all departments.
Brand Description
ECG Brands is a fast-growing leader in the construction franchise industry. Through our flagship brands, Rydel Roofing & Siding and Deckify, we specialize in building and scaling high-performing locations—taking new markets from startup to over $1M in revenue within their first year.
Joining the ECG Brands team means becoming part of a high-performance environment backed by a winning model, where innovation, growth, and execution are at the core of everything we do.
We are looking to expand our team and bring in passionate, driven individuals who represent our brand and want to grow with us.
The Role
We are looking for an energetic, proactive and highly organized Administrative Support Coordinator to assist our administrative department in day-to-day operations of our business.
Key Responsibilities
Customer & Franchisee Support
- Answer phones and greet visitors
- Resolve and/or coordinate customer concerns
- Handle client-related administration and escalations
- Coordinate warranty claims from intake through resolution
- Ensure customer inquiries are followed through to completion
- Better Business Bureau (BBB) inquiries and case management
Office Management
- Reception and front desk
- Office supplies and inventory
- Mail and courier management
- Meeting room coordination (booking, payment, etc.)
- Building maintenance coordination
- Vendor relationships
- Office organization
- Merchandise restocking/order management/shipping
Administrative Support
- Prepare documents and correspondence
- Document management
- General administrative assistance across departments
- Assist with onboarding logistics
- Travel and meeting coordination for Head Office staff
Operational Coordination
- Track outstanding tasks and follow-ups
- Coordinate between departments
- Identify process improvement opportunities
- Maintain administrative SOPs where applicable
What We’re Looking For
- 3 years of relevant experience
- Highly organized with exceptional attention to detail
- A proactive self-starter who takes ownership and follows through
- Strong communication, customer service, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Continuously identify system improvements to increase efficiency
- Fluent in both English and French is required
What Success Looks Like
The ideal candidate doesn't just complete tasks; they take ownership, think proactively, and continuously look for ways to improve the business. To be successful in this role, you will:
- Take ownership of the first impression of ECG Brands through every phone call, visitor interaction, and customer experience.
- Own issues from start to finish, ensuring nothing falls through the cracks.
- Identify recurring administrative challenges and proactively recommend improvements.
- Keep administrative processes organized, documented, and up to date.
- Follow up on outstanding tasks without needing to be reminded.
- Become the internal expert for your assigned programs, including Costco administration and warranty coordination.
- Identify opportunities to simplify, automate, or improve repetitive administrative tasks.
- Maintain accurate information across our business systems, including Zoho and Shopify.
- Monitor shared inbox inquiries and ensure timely, professional responses.
- Create and maintain SOPs, trackers, and documentation as our business continues to evolve.
What We Offer
- Competitive salary package ($45,000–$50,000 annually)
- RBC Health & Dental Benefits after 3 months of employment
- Growth opportunities within a fast-expanding company
- Supportive and collaborative work environment
Pay: $45,000.00-$50,000.00 per year
Application question(s):
- When can you join?
- Do you have experience with Shopify?
- Do you have experience with Sales?
Experience:
- Admin Support: 2 years (required)
Language:
- English (required)
- French (required)
Work Location: In person
